Robert Williams Jr.
Memphis
Summary
Dynamic security professional with extensive experience at Memphis Light, Gas, and Water, excelling in threat assessment and incident reporting. Proven track record in reducing theft and vandalism through effective patrol operations and team leadership. Strong communicator with a commitment to fostering a safe and welcoming environment.
Overview
14
14
years of professional experience
Work History
Security Officer
Memphis Light, Gas, and Water
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Corporate Security Officer
Auto Zone
01.2019 - 05.2024
- Reviewed incident reports submitted by subordinates, providing feedback on investigation techniques and follow-up actions taken.
- Managed a team of security officers, ensuring proper scheduling and adherence to established policies and procedures.
- Improved facility safety by regularly inspecting physical barriers such as gates, fences, alarms, and lighting systems.
- Served as a liaison between the organization and external entities such as insurance providers or regulatory agencies to ensure compliance with all relevant regulations and requirements.
Armed Security Guard
JBM Security
04.2018 - 01.2019
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
Armed Security Officer
Class A Security
08.2016 - 03.2018
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
Class A Armed Guard
Dunbar Armored
12.2016 - 08.2017
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Conducted comprehensive risk assessments for various locations, identifying potential vulnerabilities and suggesting improvements to enhance overall security posture.
Team Leader
GENCO
01.2012 - 08.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Hamilton High School
Memphis, TNSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Patrol operations
- Threat assessment
- Theft prevention training
Timeline
Security Officer
Memphis Light, Gas, and Water
05.2024 - Current
Corporate Security Officer
Auto Zone
01.2019 - 05.2024
Armed Security Guard
JBM Security
04.2018 - 01.2019
Class A Armed Guard
Dunbar Armored
12.2016 - 08.2017
Armed Security Officer
Class A Security
08.2016 - 03.2018
Team Leader
GENCO
01.2012 - 08.2016
Hamilton High School
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