Robert Wilson
Walmart/Sam’s Club
Spring Hill,TN
22
years of professional experience
Results-driven HR professional with expertise in recruitment, employee relations, payroll, and customer service. Experienced in office management and team building, promoting collaboration to achieve organizational goals. Focused on addressing challenges and adapting to industry changes while enhancing workplace culture through strategic initiatives.
Work History
Assistant Manager/Supervisor
12 Years 6 Months- Assisted Walmart in reaching sales, profit, customer satisfaction, cleanliness, and employee retention targets. Collaborated with new hires to provide necessary training and mentorship for success. Facilitated performance evaluations with staff to align individual objectives with store targets. Oversaw online order department with careful attention to detail and effective time management.
- Trained and mentored new team members on operational best practices and customer service standards.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Assistant Store Manager
4 Years 1 Month- Assisted in managing daily store operations to enhance customer satisfaction and drive sales.
- Directed employee tasks to enhance customer experiences. Coordinated scheduling and training for all associates under supervision. Built employee knowledge with training and mentoring. Achieved company set goals for sales and memberships. Processed payroll and ensured accuracy of employee timecards.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
- Trained new team members on product knowledge and customer service best practices.
HR Lead
5 Years 6 Months- Identified and referred qualified job applicants to managers, enhancing hiring efficiency. Entered and processed payroll data, ensuring accuracy and compliance. Facilitated new hire paperwork and benefit program enrollment, streamlining the onboarding process. Performed searches for qualified job candidates by using sources such as computer databases, networking, and internet recruiting resources.
- Provided respectful and friendly assistance to team members and clients in various situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adapted to varying schedules by working night, weekend, and holiday shifts as required.
Education
Bachelor of Science - Mass Communication
Skills
Inventory control
Sales strategy
Employee scheduling
Staff oversight
Hiring training
Staff training
Customer engagement
Attention to detail
Problem-solving
Conflict Resolution
Team Building and Collaboration
Strong Work Ethic
Timeline
Assistant Manager/Supervisor
Walmart/Sam’s Club
01.2014 - CurrentRead More
Assistant Store Manager
Harbor Freight Tools
09.2009 - 10.2013Read More
HR Lead
Sears Holdings
03.2004 - 09.2009Read More
MTSU
Bachelor of Science from Mass Communication
Read More