Roberto Arreguin
Concentrix
Johnson City
13
years of professional experience
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Customer service professional with 3+ years in call center operations. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Work History
Technical Support (AARP)
3 Years 3 Months- Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Provided technical support to customers experiencing difficulties with website navigation or order placement.
- Completed basic technical support functions and product training for customers.
Tier 2 Services Advisor (Apple)
3 Years 3 Months- Provided customer service and technical support to Apple customers via phone, email, and chat.
- Demonstrated self-motivation by taking initiative in tasks and projects.
- Addressed customer inquiries about Apple products, services, and billing to ensure accurate information delivery.
- Diagnosed and troubleshot hardware and software issues with Apple products, enhancing customer satisfaction.
- Assisted customers with refund request and time lines.
- Resolved customer complaints and escalated complex issues to appropriate team for timely resolution.
- Assisted customers with refund request and timelines.
- Demonstrated respect and friendliness to customers.
Tier 1 Services 2 Apple Advisor
10 Months- Proven track record of delivering exceptional customer service in a fast-paced environment.
- Excellent communication and interpersonal skills with a focus on customer satisfaction.
- Provided support to customers by addressing their questions and concerns. with operating systems including updates.
- Timely resolution of customer inquiries on a variety of topics including technical support, account information, billing, and product usage.
- Assisted customers with refund request and timelines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service UL Associate Level 2
8 Months- Resolved customer issues and complaints in a timely and effective manner.
- Developed and maintained positive relationships with customers.
- Utilized knowledge of company policies and procedures to effectively resolve customer issues.
- Assisted them by processing payments, updating insurance policy coverage, discussing account information, and dispatching them to other support teams as necessary.
- Examined customers' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Store Manager
6 Years 11 Months- I started at the entry level position and worked myself up through the years to become a Store Manager where I stayed for 5+ years.
- As the store manager I oversaw all aspects of the store operations, including inventory management, sales forecasting, staff scheduling, and customer service-related issues.
- Led a team of six to define workflows, evaluate performance, and provide mentorship to facilitate professional growth within my store.
- Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
- Developed and implemented effective marketing and promotional strategies to increase customer traffic and sales
- Ensured store compliance with all industry regulations and standards
Education
High School Diploma
Skills
Time management
Performance analysis
Research
Conflict resolution
Client relationship management
Active listening
Relationship building
Timeline
Technical Support (AARP)
Concentrix
07.2023 - CurrentRead More
Tier 2 Services Advisor (Apple)
Concentrix
07.2023 - CurrentRead More
Tier 1 Services 2 Apple Advisor
Kelly Connect (Apple)
08.2022 - 06.2023Read More
Customer Service UL Associate Level 2
Allstate
12.2021 - 08.2022Read More
Store Manager
GameStop
01.2014 - 12.2020Read More
Science Hill High School
High School Diploma
Read More