Robin Herrera
Morristown
Summary
Adept at orchestrating high-stakes situations, I leveraged my expertise in emergency medical dispatch and critical thinking at Hamblen County E-911 to enhance public safety. My ability to maintain professionalism under pressure, coupled with a knack for effective team collaboration, significantly improved response times and caller satisfaction.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
16
16
years of professional experience
Work History
911 Public Safety Telecommunicator
Hamblen County E-911
10.2020 - Current
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Salon Manager
Supercuts
11.2015 - 11.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Salon Manager
Supercuts
11.2008 - 12.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Evaluated employee performance through close observation and performance rubrics.
Salon Manager
JCPenney Salon
12.2013 - 11.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Promoted business through marketing initiatives and use of social media.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
- Enhanced salon reputation and customer loyalty by implementing high-quality customer service protocols.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Implemented health and safety protocols during global health crisis, ensuring client and staff safety without interrupting services.
- Organized promotional events to attract new clients, increasing salon visibility and revenue.
- Coordinated with financial advisors to manage salon budget and finances, ensuring profitability and sustainable growth.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Oversaw salon renovations, creating more modern and efficient workspace that enhanced service delivery.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
Education
No Degree - Criminal Justice
Walters State Community College
Morristown, TNCosmetology License - Cosmetology
Hamblen School of Beauty
Morristown, TN06-2004
High School Diploma -
Morristown East High School
Morristown, TN06-1990
Skills
- Call prioritization
- Professionalism and integrity
- Public safety awareness
- Stress tolerance
- Information gathering
- Teamwork
- Problem-solving
- Time management
- Prioritizing situations
- Attention to detail
- Listening skills
- Problem-solving abilities
- Dependable and responsible
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- CPR and first aid
- Situational awareness
- NCIC database
- Public safety telecommunicator (PST)
- Flexible schedule
- Radio frequencies monitoring
- Police and fire procedures
- Safety protocols
- Data entry
- Emergency medical dispatch (EMD)
- Professionalism
- Good judgment
- 911 system information databases
- Unit dispatch
Timeline
911 Public Safety Telecommunicator
Hamblen County E-911
10.2020 - Current
Salon Manager
Supercuts
11.2015 - 11.2019
Salon Manager
JCPenney Salon
12.2013 - 11.2015
Salon Manager
Supercuts
11.2008 - 12.2015
No Degree - Criminal Justice
Walters State Community College
Cosmetology License - Cosmetology
Hamblen School of Beauty
High School Diploma -
Morristown East High School
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