Robin Holland
Greeneville
Summary
Compassionate Medical Assistant with over 10 years of experience, known for strong customer service and effective communication. Skilled in assisting with procedures and educating patients, contributing to improved health outcomes and clinic efficiency.
Overview
20
20
years of professional experience
Work History
Medical Assistant
PH7 Dermatology
Johnson City, Tn.37615
12.2017 - Current
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Assisted in dermatological procedures by preparing instruments and ensuring sterile environments.
- Educated patients on post-treatment care, enhancing understanding of skincare regimens.
- Conducted patient intake assessments, documenting medical histories with precision and accuracy.
- Collaborated with healthcare providers to streamline workflows and improve patient experience.
- Trained new staff on office protocols and best practices for patient interaction and care.
- Implemented inventory management systems to maintain adequate supplies for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Greeneville Dermatology
Greeneville, TN
10.2005 - 12.2017
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in dermatological procedures by preparing instruments and ensuring sterile environments.
- Educated patients on post-treatment care, enhancing understanding of skincare regimens.
- Collaborated with healthcare providers to streamline workflows and improve patient experience.
- Trained new staff on office protocols and best practices for patient interaction and care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Aesthetic - Aesthetician
Jenny Lea Academy
Johnson City, TNPhlebotomy - Phlebotomy
East Tn Phlebotomy
Tn01-2024
High School Diploma -
South Greene High School
Greene County, Tn05-1987
Skills
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Electronic medical records
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Equipment sterilization
- Inventory and supply management
- Monitoring patient progress
- Wound care specialist
Timeline
Medical Assistant
PH7 Dermatology
12.2017 - Current
Medical Assistant
Greeneville Dermatology
10.2005 - 12.2017
Aesthetic - Aesthetician
Jenny Lea Academy
Phlebotomy - Phlebotomy
East Tn Phlebotomy
High School Diploma -
South Greene High School