Customer Support Specialist with a solid track record at Siemens Industry, adept in CRM systems and workflow processes. Recognized for driving improvements in service quality and response efficiency through strategic collaboration and training efforts. Focused on delivering superior customer experiences with a commitment to empathy and professionalism.
CRM System Expert
Monthly Department KPIs
Department Team Lead
Work Flow Management
Phone/Email/Chat
Siemens Assist
SAP
SharePoint
SieSales
Microsoft applications
Amazon AWS