Robyn Martinez-Vargas
Jonesborough
Summary
Customer Support Specialist with a solid track record at Siemens Industry, adept in CRM systems and workflow processes. Recognized for driving improvements in service quality and response efficiency through strategic collaboration and training efforts. Focused on delivering superior customer experiences with a commitment to empathy and professionalism.
Overview
24
24
years of professional experience
Work History
Customer Support Specialist
Siemens Industry
05.2001 - Current
- Managed high volume of inbound calls and emails, prioritizing urgent requests for timely resolution.
- Delivered exceptional customer service by maintaining positive attitude and empathetic responses.
- Collaborated with team members to enhance response times and overall service quality.
- Utilized CRM systems for tracking interactions and documenting detailed case notes.
- Documented customer interactions for streamlined support processes and improved efficiency.
- Developed knowledge base of frequently asked questions to facilitate faster issue resolution.
- Participated in training sessions on customer service best practices to enhance skills.
- Provided timely assistance via phone, email, and live chat channels with professionalism.
Education
Certification in Office Systems Technology - Office Systems
Northeast State Technical Community College
Blountville, TN05.1991
Skills
CRM System Expert
Monthly Department KPIs
Department Team Lead
Work Flow Management
Phone/Email/Chat
Additional Information
Siemens Assist
SAP
SharePoint
SieSales
Microsoft applications
Amazon AWS
Timeline
Customer Support Specialist
Siemens Industry
05.2001 - Current
Certification in Office Systems Technology - Office Systems
Northeast State Technical Community College