Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robyn Martinez-Vargas

Jonesborough

Summary

Customer Support Specialist with a solid track record at Siemens Industry, adept in CRM systems and workflow processes. Recognized for driving improvements in service quality and response efficiency through strategic collaboration and training efforts. Focused on delivering superior customer experiences with a commitment to empathy and professionalism.

Overview

24
24
years of professional experience

Work History

Customer Support Specialist

Siemens Industry
05.2001 - Current
  • Managed high volume of inbound calls and emails, prioritizing urgent requests for timely resolution.
  • Delivered exceptional customer service by maintaining positive attitude and empathetic responses.
  • Collaborated with team members to enhance response times and overall service quality.
  • Utilized CRM systems for tracking interactions and documenting detailed case notes.
  • Documented customer interactions for streamlined support processes and improved efficiency.
  • Developed knowledge base of frequently asked questions to facilitate faster issue resolution.
  • Participated in training sessions on customer service best practices to enhance skills.
  • Provided timely assistance via phone, email, and live chat channels with professionalism.

Education

Certification in Office Systems Technology - Office Systems

Northeast State Technical Community College
Blountville, TN
05.1991

Skills

    CRM System Expert

    Monthly Department KPIs

    Department Team Lead

    Work Flow Management

    Phone/Email/Chat

Additional Information

Siemens Assist

SAP

SharePoint

SieSales

Microsoft applications

Amazon AWS

Timeline

Customer Support Specialist

Siemens Industry
05.2001 - Current

Certification in Office Systems Technology - Office Systems

Northeast State Technical Community College
Robyn Martinez-Vargas