Robyn Spicer
Chattanooga
Summary
Dynamic healthcare advocate with a proven track record at United Healthcare, enhancing patient satisfaction and service quality. Excelled in roles requiring creativity, teamwork, and ethical confidentiality. Demonstrated exceptional problem-solving and customer service skills, leading to significant improvements in operational efficiency and client trust.
Overview
6
6
years of professional experience
Work History
Healthcare Advocate
United Healthcare
10.2022 - Current
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
Team Lead
Walmart
05.2020 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Supervised the proper disposal of damaged or expired products, maintaining compliance with regulatory requirements.
- Assisted in recruitment efforts for top talent, contributing to the development of a high-performing receiving team.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Shift Lead Manager
Cold Stone
11.2019 - 04.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Overnight Cashier
MAPCO Mart
11.2019 - 04.2020
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Pushed out large amounts of new stock during slower overnight hours.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
CAP 1 Associate
Walmart
11.2018 - 08.2019
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Maintained a clean, organized store environment for optimal shopping experience.
Education
High School Diploma -
Ooltewah Highschool
Ooltewah, TN05-2018
Skills
- Healthcare navigation
- Ethics and confidentiality
- Creativity and innovation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
Timeline
Healthcare Advocate
United Healthcare
10.2022 - Current
Team Lead
Walmart
05.2020 - 12.2021
Shift Lead Manager
Cold Stone
11.2019 - 04.2020
Overnight Cashier
MAPCO Mart
11.2019 - 04.2020
CAP 1 Associate
Walmart
11.2018 - 08.2019
High School Diploma -
Ooltewah Highschool
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