ROCHELL MURRELL PRUITT
MEMPHIS
Summary
Physician Referral Representative with over 18 years of expertise in healthcare administration, specializing in enhancing data accuracy, insurance processing, and appointment scheduling. Demonstrates strong interpersonal skills and a commitment to maintaining patient confidentiality while optimizing referral processes to improve healthcare outcomes. Adept at leading and training teams to achieve efficiency and compliance in high-pressure environments, fostering a collaborative atmosphere.
Overview
18
18
years of professional experience
Work History
Physician Referral Representative
Baptist Memorial Group
04.2022 - Current
- Facilitates seamless patient referrals within Baptist Memorial Group
- Cultivates strong relationships with physicians
- Ensures timely and accurate patient data entry
- Streamlines referral processes, enhancing physician collaboration and patient data accuracy
- Boosts efficiency of patient referrals by forging robust links with healthcare providers
- Provides vital support in patient data management, ensuring precision and timeliness
- Implements cutting-edge strategies to optimize referral operations and patient satisfaction
- Analyzes referral patterns to improve interaction with physicians and enhance patient care
Data Entry Specialist
Methodist LeBonheur Healthcare
01.2015 - 04.2022
- Maintained impeccable data integrity by verifying and updating patient details
- Ensured seamless insurance processing by updating insurance information
- Proactively checked insurance eligibility to expedite patient care
- Streamlined patient data entry, ensuring high accuracy and efficiency
- Boosted data processing speed by implementing effective verification techniques
- Analyzed and resolved discrepancies in patient information to uphold data integrity
- Assisted team members in mastering insurance verification processes, enhancing team performance
- Developed new data entry protocols that reduced errors by 30%
- Pioneered the adoption of advanced data management software
- Facilitated cross-departmental training on data entry best practices
- Introduced digital tools that decreased data entry time by 25%
- Optimized workflow by training staff on new digital tools, increasing productivity by 20%
- Enhanced patient care by meticulously verifying insurance accuracy
Central Scheduling Rep
Methodist LeBonheur Healthcare
03.2013 - 04.2022
- Adheres to HIPPA Guidelines and Privacy Standards Confidentiality Agreement
- Responsible for handling high volume incoming calls relating to Methodist Medical Group
- Manages precise patient data updates to ensure accuracy in referrals
- Verify patient demographic information
- Verify commercial and Governmental insurance
- Train new associates within the Centralize Scheduling Department
- Manage patient appointments for well child exams, Medicare Screenings, labs, and general office visits
- Resolve discrepancies relating to billing errors, lab results and referrals
- Enhanced scheduling efficiency, reducing patient wait times by streamlining appointment processes
- Maintained strict adherence to HIPAA standards, ensuring patient data confidentiality
- Proactively managed high-call volumes, consistently achieving patient satisfaction goals
- Streamlined insurance verification, enhancing patient experience and service accuracy
- Monitored and updated patient records with utmost precision, ensuring data integrity
- Guided new staff through complex scheduling protocols, fostering a team-oriented environment
Scheduling Coordinator
BMG-Family Physicians Group
10.2006 - 11.2012
Education
MEDICAL OFFICE INSURANCE & BILLING CERTIFICATION -
Concorde Career College
Memphis, TN12.2006
HIGH SCHOOL DIPLOMA -
Manassas High School
Memphis, TN05.1997
Skills
- Interpersonal
- Customer Service
- Data Entry
- Adaptability
- Eligibility Verification
- Efficiency Improvement
- Appointment Scheduling
- Confidentiality Compliance
- Data Accuracy
- Insurance Processing
- Billing
- Team Leadership
- Healthcare Compliance
- Referral Coordination
- Process Optimization
- Data Management
- Patient Advocacy
- Epic
- Referral MD
Additional Information - Special Projects
- Served as the planning coordinator for special events in my current department.
- Planned team building activities and holiday events.
- Managed scheduling, reducing patient wait times and improving service efficiency.
- Trained staff, enhancing team collaboration and operational effectiveness.
- Coordinated meetings, ensuring seamless communication within the team.
- Streamlined data processes, boosting billing accuracy and data integrity.
- Streamlined appointment management, reducing patient wait times and enhancing overall practice efficiency for BMG-Family Physicians Group.
- Implemented multi-line phone system and optimized data processes, significantly improving patient communication and billing accuracy.
- Maintained meticulous patient records and demographic information, ensuring data integrity and compliance with healthcare regulations.
Personal Information
Date of Birth: 06/08/79
Timeline
Physician Referral Representative
Baptist Memorial Group
04.2022 - Current
Data Entry Specialist
Methodist LeBonheur Healthcare
01.2015 - 04.2022
Central Scheduling Rep
Methodist LeBonheur Healthcare
03.2013 - 04.2022
Scheduling Coordinator
BMG-Family Physicians Group
10.2006 - 11.2012
MEDICAL OFFICE INSURANCE & BILLING CERTIFICATION -
Concorde Career College
HIGH SCHOOL DIPLOMA -
Manassas High School
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