Rocquesha Turner-Chatman
Springfield
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Home Well Care Services
06.2024 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Senior Loan Consultant
Lendmark Financial Services
09.2015 - 12.2022
- Championed customer service excellence within the organization by consistently exceeding client expectations during all stages of the application process
- Improved customer relationships through effective negotiation and conflict resolution techniques.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Direct Support Professional
ResCare
10.2011 - 11.2017
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted in Activities of Daily Living
Manager
CREDIT CENTRAL
07.2013 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Assistant Manager
World Finance Tax and Loan
05.2008 - 05.2013
- Increased efficiency in accounts payable processing by implementing a digital filing system for easy access to Customer information .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Customer Service Representative
Kroger
08.2006 - 12.2008
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided exceptional customer service and addressed customer inquiries.
Education
High school diploma or GED -
Springfield High School
Springfield, TN01.2007
Skills
- Patient care
- Bathing assistance
- Collecting vital signs
- First Aid/CPR Certified
- Mobile notary services
- Customer service
- Friendly, positive attitude
Certification
- Driver's License, Present
- CPR Certification, Present
- First Aid Certification, Present
- Public Notary 2015- Present
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Highly Proficient, 09/19
- Logic & critical thinking, Highly Proficient, 08/19
- Administrative support professional fit, Proficient, 10/20
Timeline
Certified Nursing Assistant
Home Well Care Services
06.2024 - Current
Senior Loan Consultant
Lendmark Financial Services
09.2015 - 12.2022
Manager
CREDIT CENTRAL
07.2013 - 08.2015
Direct Support Professional
ResCare
10.2011 - 11.2017
Assistant Manager
World Finance Tax and Loan
05.2008 - 05.2013
Customer Service Representative
Kroger
08.2006 - 12.2008
High school diploma or GED -
Springfield High School
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