Rodney Rasnake

The Home Depot Inc

05.2003 - 12.2024

Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Collaborated with cross-functional teams to achieve project goals within specified timelines.
Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Researched and corrected customer concerns to promote company loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.