Rodney Stowell
Mount Juliet,TN
Summary
I am self-taught and learn as I go. All my skills have been learned due to need and requirements of jobs or hobbies. I enjoy challenges in my work and finding better and more efficient ways to do a job. I see the bigger picture as most of my jobs in life have required me to see beyond what I am currently working on. I work well with others and on my own. I can explain the technical to the most non techy out there and can walk them through stripping down a pc and troubleshooting over the phone. I enjoy sharing my knowledge and mentoring people how to help themselves when it is appropriate.
Overview
19
19
years of professional experience
Work History
IT Management \ Infrastructure Engineer \ IT Admin
CEVA Logistics
11.2011 - Current
- Managed Security upgrades for security network.
- Engaged with the Network and Security teams for deployments of Vendor hardware and VLANs in the facility
- Working with Engineering teams to Design WMS / WME
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Managed complete network switch deployment for BW2
- Overseeing Customer connections (facility up time)
- Administrator for Conveyor servers and software
- Administration and management design / deployment PrintNode
- Admin for Bartender 2022 Enterprise for CEVA Nortam
- Managing the design and deployment of RF security software
- IT SME for NORTAM Lansweeper Deployment
- $750,000 IT Infrastructure Refresh 2021
- Helped save $500,000 on IT budget for 12008 Volunteer (700,000 Sq Ft)
- Manage outside Vendors to facilitate savings and completion of jobs facilitate move to new building without shutting down current site
- Consult with new building startups for multiple customers
- Procurement of Tools to facilitate a streamlined work environment
- IT Asset management (Smartsheets / Lansweeper)
- Project Management (hardware procurement / design / deployment / software) to assist with keeping cost down and to facilitate better processes
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Implemented best practices in change management to minimize disruptions during critical system updates.
- Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
- Verified location of deployed hardware in correct organizational unit.
- Participated in development meetings for high-value customers and business operations updates.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Led the planning and execution of a successful migration from on-premise infrastructure towards a hybrid-cloud environment, minimizing disruptions and maximizing benefits.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
Advanced Tech Support Analyst II
DaVita
09.2008 - 07.2011
- Level 2 / 3 Analyst (Advanced Support for LVL 1 Techs)
- IT Technical Training (hands on and over the phone)
- IT Training documentation (internal and external use)
- (Hardware/General Apps / Application Support / Strategic Bus.)
- Direct support for senior executives & escalations
- BES accounts / Cell phone programming and troubleshooting (TS)
- Deployment & re-imaging servers / network / systems / software
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Supported continuous improvement initiatives by identifying opportunities for process optimization within the support team environment.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
Support Analyst II
ICON Clinical Research
04.2007 - 09.2008
- Initial 3-month contract was extended
- Sole IT contact for local office 210 employees
- Direct IT contact for: President of Corporate Development
- Senior VP of Global Clinical Operations and Project Management
- VP of Strategic Programs
- Associate Director of Clinical Application Support
- Regional Contact for Global Desktop Support
- RAS (Remote Access Support) 1 – 4 techs for Americas
- Creating Documentation and maintaining home base info packet
- Warranty support for DELL and HP hardware throughout the Americas
- Implementation and Administration of Video conferencing equipment
- VoIP and Digital Phones management and programming
Operation Uno 3rd shift Tech
DaVita
09.2006 - 03.2007
- Initial 3-month contract was extended
- IT documentation sent out to onsite techs for correct install
- Leadership Supervising 3rd shift transfer of 2 different networks into 1 unified network structure
- Verify / Shutdown / Verify up of Facilities networks
- Resolved network issues with dumb terminals
- Verified all hardware connected to network after transition to new setup
- Tracked data collected and added it to a web site data base
- Participated in daily morning meetings with Management
Education
High School Diploma -
Bellows Falls Union High School
Bellows Falls, VT01.1989
Skills
- Wireless network management
- Lansweeper expertise
- Technical support software proficiency
- Proficient in spyware cleanup
- Anti-malware solution proficiency
- Anti-virus management
- Proxy implementation
- Experienced in file transfers using FTP
- Ivanti software proficiency
- Implemented tailored software solutions for production processes
- Experience with PKMS on AS400
- Compass Custom solution
- Experience with Blue Yonder solutions
- Bartender 7 – 10, 2022 Enterprise
- Hardware warranty management
- Proficient in computer hardware
- Experience with major computer brands
- Technical support for printers and PCs
- Printer expertise: RICOH, Lexmark, Printronix, Zebra, Pitney Bowes
- Proficient in Motorola, Zebra, Datalogic, and Keyence devices
- CISCO switch troubleshooting
- Network infrastructure support
- Effective prioritization
- Phone support proficiency
- Advanced MS Suite skills
- Incident management
- Server hardware troubleshooting
- System administration
- Infrastructure automation
- Disaster recovery planning
- Decision-making skills
- Proposal creation
Timeline
IT Management \ Infrastructure Engineer \ IT Admin
CEVA Logistics
11.2011 - Current
Advanced Tech Support Analyst II
DaVita
09.2008 - 07.2011
Support Analyst II
ICON Clinical Research
04.2007 - 09.2008
Operation Uno 3rd shift Tech
DaVita
09.2006 - 03.2007
High School Diploma -
Bellows Falls Union High School
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