Rodney Transor
Lexington
Summary
Dedicated transport driver with proven expertise in vehicle operation and safety compliance. Skilled in route planning and effective communication, ensuring timely and safe deliveries. Results-oriented professional with a strong background in logistics coordination and customer service. Adept at maintaining safety standards and fostering customer relationships to enhance satisfaction and operational efficiency. Detail-oriented transport driver experienced in vehicle maintenance and safety protocols. Known for exceptional problem-solving abilities and effective communication skills, committed to optimizing delivery processes and ensuring customer satisfaction. Hardworking transportation professional knowledgeable about area roads and gps mapping software. Valid license with a clear safety record. Adept at assisting senior citizens and disabled passengers with all mobility needs. Reliable transport driver experienced in moving products safely. Well-organized with solid planning abilities, good multitasking skills and a superior work ethic. Goal-oriented team player offering several years in the field and seeking a fast-paced position. Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise. Reliable Transport Driver known for high productivity and efficiency in task completion. Skilled in route planning, time management, and safety compliance which ensure prompt deliveries without compromising on quality. Excel in communication, teamwork, and adaptability, making it possible to navigate through unexpected challenges smoothly. Reliable Transport Driver with comprehensive knowledge in logistics and route planning. Skilled at ensuring timely deliveries while maintaining vehicle safety and compliance with all regulations. Demonstrated ability to manage unexpected situations on the road, showcasing problem-solving skills and commitment to customer satisfaction. Made significant contributions to previous employers through safe driving practices and efficient time management. Safety-focused professional with outstanding work ethic and several days with zero accidents. Skilled in customer service and following dot requirements and good safety practices. Licensed for operation. Professional experienced using gps to determine efficient routes. Hardworking individual with several years of safe driving. Long-haul and regional driving background.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transport Driver
SouthwestHRA
Henderson
07.2024 - Current
- Operated various transport vehicles to deliver goods efficiently.
- Maintained accurate logs of deliveries and vehicle inspections.
- Followed safety protocols to ensure secure transportation of materials.
- Communicated with dispatchers regarding delivery schedules and routes.
- Assisted in loading and unloading cargo to optimize space utilization.
- Conducted routine maintenance checks on vehicles for reliability.
- Collaborated with team members to improve delivery processes.
- Responded promptly to road hazards and adverse weather conditions during transport.
Senior Service Representative
Lincare Inc.
Jackson
06.2016 - 07.2024
- Delivered exceptional customer service and support to clients and healthcare professionals.
- Facilitated training sessions for new staff on company policies and service protocols.
- Managed patient inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with medical equipment suppliers to streamline fulfillment processes.
- Documented patient interactions accurately in electronic health record systems.
- Assisted in maintaining inventory levels of medical supplies and equipment.
- Collaborated with cross-functional teams to enhance service delivery efficiency.
- Educated patients on proper equipment usage and safety procedures effectively.
- Analyzed customer feedback to identify areas of improvement within the organization's services.
- Collaborated with management team in developing strategies for improving overall customer satisfaction levels.
- Participated actively in team meetings and provided input into decision-making processes.
- Created reports on daily activities, such as number of calls received, average call duration.
- Maintained a positive attitude while dealing with difficult customer situations.
- Researched complex problems related to products or services to provide solutions that meet customer needs.
- Handled escalated calls from customers regarding billing or technical support issues.
- Demonstrated strong communication skills to maintain customer relationships and resolve customer issues.
- Coordinated with other departments to ensure prompt and accurate delivery of customer orders.
- Investigated complaints from customers about product quality or service delivery issues.
- Assisted customers in navigating the company website for product information and services.
- Monitored incoming emails and responded promptly to inquiries from customers.
- Implemented new procedures for handling routine inquiries more efficiently without compromising quality standards.
- Processed payments on behalf of customers using credit card payment systems or other methods as needed.
- Provided customer service for all inquiries, including troubleshooting and problem resolution.
- Performed data entry tasks to update customer accounts in the system database.
- Developed comprehensive knowledge of company products, services, and processes through training sessions.
- Provided guidance and advice to junior staff members regarding best practices in customer service.
- Ensured compliance with relevant laws, regulations and policies when handling customer interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Haywood High School
Brownsville, TN05-1992
Skills
- Vehicle operation
- Route planning
- Safety compliance
- Customer relationship management
- Logistics coordination
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Managing paperwork
- Punctuality
- Inspections
- Vehicle inspection
- First aid training
- Updating logs
- Preventive Maintenance
- Mechanical maintenance
- Weather adaptation
- [Type] license
- Customer relations
- Road regulations expertise
- Documentation control
- Safe driving practices
- Maintaining safety
- Defensive driving
- Passenger transport
- Vehicle maintenance
- Schedule maintenance
- DOT compliance
- Fuel efficiency
- Load securing
- Logbook management
- Professionalism
- Assisting dispatch
- Update logs
- Safety and emergency equipment
Certification
Industrial electricity
Accomplishments
Frontline Hero award
References
References available upon request.
Timeline
Transport Driver
SouthwestHRA
07.2024 - Current
Senior Service Representative
Lincare Inc.
06.2016 - 07.2024
High School Diploma -
Haywood High School