Results-driven General Manager with expertise in operations management, team leadership, and customer relations. Proven track record of enhancing operational efficiency and fostering a collaborative environment.
Overview
10
10
years of professional experience
Work History
General Manager
Sir Pizza- Ryan Fortner
Murfreesboro, TN
08.2023 - Current
Oversaw daily operations to ensure efficient service and product quality.
Implemented cost-control measures, enhancing profitability across all departments.
Trained and mentored staff, fostering a culture of teamwork and accountability.
Developed strategic marketing initiatives, increasing customer engagement and brand loyalty.
Analyzed sales trends to inform inventory management and ordering processes.
Coordinated with suppliers to negotiate pricing, improving overall supply chain efficiency.
Enhanced customer satisfaction by streamlining service protocols and addressing feedback promptly.
Machine Operator
Steeltech Industrial Fabricating
Smyrna, TN
05.2020 - 10.2022
Operated and maintained CNC machinery for precision fabrication of steel components.
Monitored production processes to ensure adherence to quality standards and specifications.
Collaborated with team members to enhance workflow efficiency and reduce downtime.
Conducted routine inspections and troubleshooting on equipment to minimize operational disruptions.
Crew Leader, Machine Op
WestRock
Murfreesboro, TN
07.2016 - 08.2020
Supervised daily operations and ensured compliance with safety protocols and quality standards.
Trained and mentored new team members, fostering a collaborative work environment.
Coordinated production schedules to optimize workflow and meet project deadlines.
Implemented process improvements that enhanced operational efficiency and reduced downtime.
Collaborated with management to establish goals and align team objectives with company strategy.
Trained employees in time management and proper ways to complete job duties.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Stewarts Creek High
Smyrna, TN
05-2015
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Accomplishments
Achieved company record production through effectively leading my crew to be the best.