Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roger Espinoza

Gatlinburg

Summary

Dynamic retail professional with a proven track record at Nike, excelling in customer service and cash handling. Recognized for boosting customer satisfaction and loyalty through effective problem-solving and teamwork. Adept at driving sales and enhancing the shopping experience, consistently meeting and exceeding sales targets. Fluent in multiple languages, enhancing customer engagement.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Nike
11.2024 - 08.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Retail Sales Associate

Adidas
03.2024 - 08.2024
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Host and Busser

Landshark Bar & Grill
01.2022 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

High School Diploma -

Gatlinburg Pittman High School
Gatlinburg, TN

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Flexible schedule
  • Money handling
  • Cash register operation
  • FLUENT IN LANGUAGE

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Nike
11.2024 - 08.2025

Retail Sales Associate

Adidas
03.2024 - 08.2024

Host and Busser

Landshark Bar & Grill
01.2022 - 08.2022

High School Diploma -

Gatlinburg Pittman High School

Similar Profiles

CREATE PROFILE
Roger Espinoza