Roger Munsey
Maynardville
Summary
Dynamic leader with a proven track record at Clayton Homes, excelling in team management and problem-solving.
Motivated for team efficiency through innovative process improvements and effective communication.
Skilled in safety protocols and relationship building, achieving significant performance advancements and maintaining high-quality standards.
Open to collaboration with multiple teams and geared towards a positive, safe and efficient work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Manager
Clayton Homes
02.2022 - Current
- Improve customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Establish clear performance expectations for team members which leads to increased accountability
- Evaluate team members performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Maintain a safe work environment
- Aid in inventory management processes, maintaining optimal stock levels while minimizing losses
- Work with the people on my team as well as other departments to get our jobs done efficiently and effectively
- Manage department to complete up to 10 houses daily in an efficient manner
Quality Control Coordinator
Clayton Homes
03.2017 - 01.2022
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with HUD codes
- Coordinated the calibration and maintenance of test equipment, guaranteeing accurate measurement results in inspections
- Worked closely with the departments and home office teams to ensure that new products met established quality standards prior to production
- Evaluated incoming materials for conformance to specifications, reducing instances of non-compliant products entering the production line
- Improved communication between departments by participating in regular meetings focused on addressing quality concerns
- Streamlined quality control processes for increased efficiency and reduced waste, resulting in cost savings
- Worked close with state inspectors and IBTS to ensure the quality of homes
Service Technician
Clayton Homes
01.2014 - 01.2022
- Explained issues to customers and outlined repair or service options
- Installed new material and explained operation and routine maintenance protocols to customers
- Effectively communicated technical information to non-technical customers, ensuring proper understanding and utilization of their home
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Increased customer satisfaction by providing timely and efficient service for various issues
- Provided service outside of normal business hours to ensure the customers issues were resolved efficiently
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality
- Enhanced customer retention through exceptional communication skills and a commitment to addressing concerns promptly
- Worked closely with sales teams and service departments to ensure customer satisfaction
Electrical Team Lead
Clayton Homes
04.2014 - 03.2017
- Increased team efficiency by implementing streamlined processes for electrical troubleshooting
- Performed hands-on technical tasks alongside the team; demonstrating strong leadership by example
- Established a positive work environment for the team members by example
- Served as a key point of contact between the company''s management team and team members, ensuring clear communication and alignment of expectations
- Provided technical guidance to team members on safe operation of equipment and tools
- Helped design electrical prints
Education
High School Diploma -
Washburn High School
Washburn, TN05.2012
Skills
- Team Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Goals and performance
- Team member development
- Relationship building and management
- Eager to work
- Quick and critical thinking
Certification
Leadership Academy Certification
Quality Control Certification
First Response Team Certification
Timeline
Department Manager
Clayton Homes
02.2022 - Current
Quality Control Coordinator
Clayton Homes
03.2017 - 01.2022
Electrical Team Lead
Clayton Homes
04.2014 - 03.2017
Service Technician
Clayton Homes
01.2014 - 01.2022
Leadership Academy Certification
Quality Control Certification
First Response Team Certification
High School Diploma -
Washburn High School
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