Learning new things to develop my knowledge & Support company growth
Rohini P
Customer Support Executive
Chennai
Summary
Driven SME with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Support Executive
Hexaware technology
Chennai
08.2022 - 12.2024
- I've been employed for last 2.5 years as chat and email support executive.
- I've been promoted as SME (Floor Support) for the past year.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Maintained accurate records of champ performance, using data-driven analysis to inform instructional decisions.
Freelance Interviewer and Data Entry
Ipsos private research
Chennai
01.2020 - 02.2022
- I have worked as part-time freelance interviewer and data entry operator for 2 years
Education
Bachelor of Arts - BCom - Corporate Secretryship
Valliammal College For Women
Chennai, India 07.2019 - 06.2022
HSC
Vidyodaya Girls Higher Secondary School
Chennai, India 06.2018 - 05.2019
HSC
Vidyodaya Girls Higher Secondary School
Chennai, India 06.2016 - 05.2017
Skills
Microsoft Excel
Basic computer knowledge
Certification
Rising Star & Star Performer
Interests
Disclaimer
I'm Rohini P here by declared that all the information stated above are true to my knowledge and any discrepancies found shall be the forfeiture of my candidature.
Timeline
Rising Star & Star Performer
08-2023
Customer Support Executive
Hexaware technology
08.2022 - 12.2024
Freelance Interviewer and Data Entry
Ipsos private research
01.2020 - 02.2022
Bachelor of Arts - BCom - Corporate Secretryship
Valliammal College For Women
07.2019 - 06.2022
HSC
Vidyodaya Girls Higher Secondary School
06.2018 - 05.2019
HSC
Vidyodaya Girls Higher Secondary School
06.2016 - 05.2017
Achiever & Star Performer
2024-11
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