Romona Garner
Lexington
Summary
Energetic and enthusiastic professional motivated to succeed in a fast-paced and deadline-driven professional environment. Analytical thinker and innovative problem solver. Self-motivated, emphasizing effective time management and customer-focus. Excelling at working with individuals from diverse cultural and socio-economic backgrounds.
Overview
43
43
years of professional experience
Work History
Associate Sales Engineer
WELBILT-Kolpak Division
02.2015 - 03.2018
- Designed Walk-in Coolers and Freezers based on customer specifications for foodservice applications within assigned territory
- Reviewed technical drawings developed by CAD technicians and drafters
- Processed order from initial quote request thru product delivery
- Participated in daily production scheduling meetings
- Investigated and resolved accounting, service and delivery concerns
Notice of Loss Coordinator - Property Claims
TRAVELERS INSURANCE
04.2007 - 02.2015
- Performed real-time monitoring of new property claim reports, assigning to appropriate staff member based on complexity, severity, capacity, and geography, to ensure optimal service levels
- Leverage data, management information, and technology to identify opportunities to support business strategies
- Established and maintained effective relationships with colleagues, customers, agents, and business partners to achieve organizational goals and create better outcomes
First Notice of Loss Coordinator
HORACE MANN INSURANCE
03.2005 - 04.2007
- Incoming call center for new auto and property claims
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Set up new claims, attached information to claim files and assigned claims to adjusters
- Managed workload and priorities to meet department goals
Substitute Teacher
WENTZVILLE SCHOOL DISTRICT
09.2001 - 03.2005
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Assigned, explained and graded homework
Associate Membership Director
JACKSON FAMILY YMCA
03.1988 - 09.1991
- Achieved sales goals by cultivating and securing new member relationships.
- Built relationships with members and community thru fundraising events and membership promotions
- Compiled and analyzed data to determine approaches to improve membership sales and retention
Human Resource Secretary
PORTER-CABLE CORPORATION
05.1985 - 06.1987
- Conducted new hire orientation to verify completion of appropriate paperwork and explain company benefits and policies
- Monitored employee attendance, performance reviews, and promotion
- Processed employee termination paperwork at direction of supervisory staff
Independent Licensed Property and Casualty Agent
INSURANCE AGENT
01.1975 - 01.1984
- Recommended auto and home casualty insurance products to individuals based on analysis of customers' needs
- Calculated and collected premiums on new policies
- Responded to customer calls and emails to answer questions about coverages and premiums
Education
Master of Business Administration (MBA) -
Lindenwood University
St Charles, MO12.2013
Bachelor of Arts - Business Administration (BA) -
Lindenwood University
St Charles, MO12.2009
Associates Degree - Business Administration (AA) -
St Charles Community College
Cottleville, MO12.2006
Skills
- Microsoft Office Suite
- Windows 10 & 11
- Sharepoint
- Oracle
- Production Design
- Account Management
- Customer Service
- Call Center Experience
Accomplishments
- MBA
- Travelers Insurance All-Star Customer Service Star Award
- Travelers Insurance In-Synch Service Award Nomination
- 2013 Bova Award Nominee
Timeline
Associate Sales Engineer
WELBILT-Kolpak Division
02.2015 - 03.2018
Notice of Loss Coordinator - Property Claims
TRAVELERS INSURANCE
04.2007 - 02.2015
First Notice of Loss Coordinator
HORACE MANN INSURANCE
03.2005 - 04.2007
Substitute Teacher
WENTZVILLE SCHOOL DISTRICT
09.2001 - 03.2005
Associate Membership Director
JACKSON FAMILY YMCA
03.1988 - 09.1991
Human Resource Secretary
PORTER-CABLE CORPORATION
05.1985 - 06.1987
Independent Licensed Property and Casualty Agent
INSURANCE AGENT
01.1975 - 01.1984
Master of Business Administration (MBA) -
Lindenwood University
Bachelor of Arts - Business Administration (BA) -
Lindenwood University
Associates Degree - Business Administration (AA) -
St Charles Community College
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