Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Romona Garner

Lexington

Summary

Energetic and enthusiastic professional motivated to succeed in a fast-paced and deadline-driven professional environment. Analytical thinker and innovative problem solver. Self-motivated, emphasizing effective time management and customer-focus. Excelling at working with individuals from diverse cultural and socio-economic backgrounds.

Overview

43
43
years of professional experience

Work History

Associate Sales Engineer

WELBILT-Kolpak Division
02.2015 - 03.2018
  • Designed Walk-in Coolers and Freezers based on customer specifications for foodservice applications within assigned territory
  • Reviewed technical drawings developed by CAD technicians and drafters
  • Processed order from initial quote request thru product delivery
  • Participated in daily production scheduling meetings
  • Investigated and resolved accounting, service and delivery concerns

Notice of Loss Coordinator - Property Claims

TRAVELERS INSURANCE
04.2007 - 02.2015
  • Performed real-time monitoring of new property claim reports, assigning to appropriate staff member based on complexity, severity, capacity, and geography, to ensure optimal service levels
  • Leverage data, management information, and technology to identify opportunities to support business strategies
  • Established and maintained effective relationships with colleagues, customers, agents, and business partners to achieve organizational goals and create better outcomes

First Notice of Loss Coordinator

HORACE MANN INSURANCE
03.2005 - 04.2007
  • Incoming call center for new auto and property claims
  • Answered phone with friendly greeting to create positive inbound calling experience for customers
  • Set up new claims, attached information to claim files and assigned claims to adjusters
  • Managed workload and priorities to meet department goals

Substitute Teacher

WENTZVILLE SCHOOL DISTRICT
09.2001 - 03.2005
  • Maintained day-to-day classroom management and discipline to promote learning initiatives
  • Kept students on-task with proactive behavior modification
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Assigned, explained and graded homework

Associate Membership Director

JACKSON FAMILY YMCA
03.1988 - 09.1991
  • Achieved sales goals by cultivating and securing new member relationships.
  • Built relationships with members and community thru fundraising events and membership promotions
  • Compiled and analyzed data to determine approaches to improve membership sales and retention

Human Resource Secretary

PORTER-CABLE CORPORATION
05.1985 - 06.1987
  • Conducted new hire orientation to verify completion of appropriate paperwork and explain company benefits and policies
  • Monitored employee attendance, performance reviews, and promotion
  • Processed employee termination paperwork at direction of supervisory staff

Independent Licensed Property and Casualty Agent

INSURANCE AGENT
01.1975 - 01.1984
  • Recommended auto and home casualty insurance products to individuals based on analysis of customers' needs
  • Calculated and collected premiums on new policies
  • Responded to customer calls and emails to answer questions about coverages and premiums

Education

Master of Business Administration (MBA) -

Lindenwood University
St Charles, MO
12.2013

Bachelor of Arts - Business Administration (BA) -

Lindenwood University
St Charles, MO
12.2009

Associates Degree - Business Administration (AA) -

St Charles Community College
Cottleville, MO
12.2006

Skills

  • Microsoft Office Suite
  • Windows 10 & 11
  • Sharepoint
  • Oracle
  • Production Design
  • Account Management
  • Customer Service
  • Call Center Experience

Accomplishments

  • MBA
  • Travelers Insurance All-Star Customer Service Star Award
  • Travelers Insurance In-Synch Service Award Nomination
  • 2013 Bova Award Nominee

Timeline

Associate Sales Engineer

WELBILT-Kolpak Division
02.2015 - 03.2018

Notice of Loss Coordinator - Property Claims

TRAVELERS INSURANCE
04.2007 - 02.2015

First Notice of Loss Coordinator

HORACE MANN INSURANCE
03.2005 - 04.2007

Substitute Teacher

WENTZVILLE SCHOOL DISTRICT
09.2001 - 03.2005

Associate Membership Director

JACKSON FAMILY YMCA
03.1988 - 09.1991

Human Resource Secretary

PORTER-CABLE CORPORATION
05.1985 - 06.1987

Independent Licensed Property and Casualty Agent

INSURANCE AGENT
01.1975 - 01.1984

Master of Business Administration (MBA) -

Lindenwood University

Bachelor of Arts - Business Administration (BA) -

Lindenwood University

Associates Degree - Business Administration (AA) -

St Charles Community College
Romona Garner