Romona Garner
Lexington
Summary
Energetic and enthusiastic professional motivated to succeed in a fast-paced and deadline-driven professional environment. Analytical thinker and innovative problem solver. Self-motivated, emphasizing effective time management and customer-focus. Excelling at working with individuals from diverse cultural and socio-economic backgrounds.
Overview
43
43
years of professional experience
Work History
Associate Sales Engineer
WELBILT-Kolpak Division
Parsons, TN
02.2015 - 03.2018
- Designed Walk-in Coolers and Freezers based on customer specifications for foodservice applications within assigned territory
- Reviewed technical drawings developed by CAD technicians and drafters
- Processed order from initial quote request thru product delivery
- Participated in daily production scheduling meetings
- Investigated and resolved accounting, service and delivery concerns
Notice of Loss Coordinator - Property Claims
TRAVELERS INSURANCE
St Louis, MO
04.2007 - 02.2015
- Performed real-time monitoring of new property claim reports, assigning to appropriate staff member based on complexity, severity, capacity, and geography, to ensure optimal service levels
- Leverage data, management information, and technology to identify opportunities to support business strategies
- Established and maintained effective relationships with colleagues, customers, agents, and business partners to achieve organizational goals and create better outcomes
First Notice of Loss Coordinator
HORACE MANN INSURANCE
St Louis, MO
03.2005 - 04.2007
- Incoming call center for new auto and property claims
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Set up new claims, attached information to claim files and assigned claims to adjusters
- Managed workload and priorities to meet department goals
Substitute Teacher
WENTZVILLE SCHOOL DISTRICT
Wentzville, MO
09.2001 - 03.2005
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Assigned, explained and graded homework
Associate Membership Director
JACKSON FAMILY YMCA
Jackson, TN
03.1988 - 09.1991
- Achieved sales goals by cultivating and securing new member relationships.
- Built relationships with members and community thru fundraising events and membership promotions
- Compiled and analyzed data to determine approaches to improve membership sales and retention
Human Resource Secretary
PORTER-CABLE CORPORATION
Jackson, TN
05.1985 - 06.1987
- Conducted new hire orientation to verify completion of appropriate paperwork and explain company benefits and policies
- Monitored employee attendance, performance reviews, and promotion
- Processed employee termination paperwork at direction of supervisory staff
Independent Licensed Property and Casualty Agent
INSURANCE AGENT
Jackson, TN
01.1975 - 01.1984
- Recommended auto and home casualty insurance products to individuals based on analysis of customers' needs
- Calculated and collected premiums on new policies
- Responded to customer calls and emails to answer questions about coverages and premiums
Education
Master of Business Administration (MBA) -
Lindenwood University
St Charles, MO12.2013
Bachelor of Arts - Business Administration (BA) -
Lindenwood University
St Charles, MO12.2009
Associates Degree - Business Administration (AA) -
St Charles Community College
Cottleville, MO12.2006
Skills
- Microsoft Office Suite
- Windows 10 & 11
- Sharepoint
- Oracle
- Production Design
- Account Management
- Customer Service
- Call Center Experience
Accomplishments
- MBA
- Travelers Insurance All-Star Customer Service Star Award
- Travelers Insurance In-Synch Service Award Nomination
- 2013 Bova Award Nominee
Timeline
Associate Sales Engineer
WELBILT-Kolpak Division
02.2015 - 03.2018
Notice of Loss Coordinator - Property Claims
TRAVELERS INSURANCE
04.2007 - 02.2015
First Notice of Loss Coordinator
HORACE MANN INSURANCE
03.2005 - 04.2007
Substitute Teacher
WENTZVILLE SCHOOL DISTRICT
09.2001 - 03.2005
Associate Membership Director
JACKSON FAMILY YMCA
03.1988 - 09.1991
Human Resource Secretary
PORTER-CABLE CORPORATION
05.1985 - 06.1987
Independent Licensed Property and Casualty Agent
INSURANCE AGENT
01.1975 - 01.1984
Master of Business Administration (MBA) -
Lindenwood University
Bachelor of Arts - Business Administration (BA) -
Lindenwood University
Associates Degree - Business Administration (AA) -
St Charles Community College