Ron Davis

• Shop Operations: Overseeing day-to-day activities to ensure smooth operations and efficient workflow. This includes managing repairs, customer service, inventory, and ensuring high-quality service.
• Scheduling: Organizing repair schedules to ensure jobs are completed on time, and balancing workloads to optimize shop resources and personnel.
• Maintenance of Equipment: Ensuring that tools and machinery are in good working condition and scheduling regular maintenance.

• Hiring and Training: Recruiting qualified technicians, service advisors, and administrative staff. Additionally, they ensure that all employees are properly trained and up to date with industry standards and shop policies.
• Employee Supervision: Managing day-to-day staff activities, ensuring that all employees are adhering to company standards, and addressing any performance issues.
• Employee Development: Implementing ongoing training programs for technicians and other staff to keep their skills sharp and ensure high levels of customer service.
• Team Motivation: Creating a positive and productive work environment through leadership, recognizing achievements, and resolving conflicts.

• Customer Interaction: Ensuring that customers receive top-notch service, addressing complaints, and maintaining good relationships with customers.
• Handling Quotes and Estimates: Overseeing the preparation of service estimates and quotes to ensure they are accurate and competitive.
• Customer Retention: Developing strategies to retain loyal customers and attract new business through referrals and online reviews.

• Budgeting and Financial Oversight: Developing and managing the shop’s budget, controlling costs, and ensuring profitability. This includes overseeing the pricing of services, parts, and labor.
• Inventory Management: Ensuring that the shop has the necessary parts and supplies, while also managing inventory levels to avoid overstock or shortages.
• P&L Management: Tracking the shop’s financial performance (profit & loss), ensuring revenue targets are met, and making adjustments as necessary.

• Marketing Strategy: Developing and implementing marketing strategies to increase business visibility, including local advertising, social media engagement, and promotions.
• Networking: Building relationships with suppliers, vendors, and other businesses to improve the shop’s business opportunities and resources.

• Health and Safety Compliance: Ensuring that the shop complies with all local, state, and federal regulations regarding health, safety, and environmental concerns (e.g., proper disposal of hazardous materials).
• Insurance and Licensing: Ensuring that all necessary licenses and insurance policies are up to date.
• Adherence to Regulations: Ensuring that the repair shop meets all industry standards and legal requirements, such as warranties, labor laws, and regulations around repairs.

• Growth Strategy: Identifying opportunities for growth, expansion, or improvement of services. This could involve opening additional locations, offering new types of services, or enhancing the current service offering.
• Data Analysis: Reviewing performance metrics, customer feedback, and other key data points to make informed decisions about improving operations.

• Building Relationships: Establish and maintain strong relationships with commercial customers such as repair shops, dealerships, and fleet owners to increase sales and customer loyalty.
• Customer Support: Provide product knowledge and technical support to commercial customers, helping them find the right parts and services for their needs.
• Customer Visits: Regularly visit commercial customers to ensure satisfaction, promote new products and services, and assess their needs.
• Problem Resolution: Address and resolve any issues or concerns customers might have, ensuring a positive experience.

• Sales Growth: Drive sales in the commercial market by identifying sales opportunities, upselling, and cross-selling products and services to commercial accounts.
• Account Development: Manage existing accounts and actively work to grow them by identifying new business opportunities and potential accounts.
• Target Achievement: Meet or exceed sales targets and performance goals set by the company.

• Product Expertise: Maintain an in-depth knowledge of AutoZone products, parts, and services, ensuring that you can provide accurate recommendations to commercial customers.
• Inventory Oversight: Ensure that the store has the correct stock levels of commercial parts and supplies. Work with store management to monitor inventory and place orders when necessary.
• Special Orders: Handle special orders for commercial customers, ensuring timely delivery and proper product selection.

• Team Training: Assist in training other store associates on commercial products and services, helping them support the commercial side of the business effectively.
• Customer Education: Train commercial customers on how to use AutoZone's online tools and resources for ordering parts, checking stock, or managing their accounts.

• Promotions: Promote special offers, discounts, and deals to commercial customers, ensuring they are aware of new products and services available to them.
• Market Expansion: Work on developing and expanding AutoZone’s presence within the local commercial market by targeting new businesses and accounts.

• Order Accuracy: Ensure that customer orders are accurately filled and delivered in a timely manner.
• Delivery Coordination: Work with the delivery team to ensure smooth and timely deliveries to commercial customers.
• Invoicing & Documentation: Manage invoicing for commercial accounts and ensure that proper documentation and records are maintained.

• Sales Reporting: Track sales progress and customer interactions, providing reports to management on key metrics like sales performance, customer satisfaction, and market trends.
• Data Management: Maintain accurate records for commercial customers, including contact information, transaction history, and sales activity.

• Compliance with Policies: Ensure that all transactions and customer interactions comply with AutoZone’s corporate policies and legal regulations.
• Safety Standards: Promote safety standards and procedures for both customers and employees.

• Customer Service: Strong interpersonal and communication skills to foster relationships with commercial customers.
• Sales Skills: Ability to drive sales growth by understanding customer needs and offering solutions.
• Industry Knowledge: A good understanding of automotive parts, services, and terminology to effectively support commercial accounts.
• Problem-Solving: Ability to quickly address customer concerns and provide solutions in a timely manner.
• Attention to Detail: Accuracy in managing orders, inventory, and customer information.

In summary, an AutoZone Commercial Specialist is responsible for managing commercial customer relationships, driving sales, providing technical support, and ensuring operational efficiency within the commercial segment of the store. Their role is crucial in expanding AutoZone’s reach within the business and fleet markets.

• CNC Machines: Operate Computer Numerical Control (CNC) machines to cut, shape, and mill high-performance parts like engine components, suspension parts, and chassis elements.
• Lathes & Mills: Use traditional lathes, milling machines, and grinders to precisely manufacture or modify components such as crankshafts, camshafts, and cylinder heads.
• Tooling Setup: Set up and calibrate machines for specific jobs, ensuring the proper tooling, fixtures, and materials are used.
• Machine Calibration: Regularly check and calibrate machines to maintain precision and meet the tight tolerances required for racing components.

• Precision Measurements: Use precision measuring tools such as micrometers, calipers, dial indicators, and height gauges to ensure parts meet required specifications.
• Inspecting Parts: Examine parts for defects, ensuring that all finished components are free of cracks, warping, or imperfections.
• Tolerances: Ensure that all manufactured parts meet the specific tolerances needed for race car performance, which can be extremely tight, sometimes down to thousandths of an inch.
• Blueprints & Specifications: Interpret technical drawings, blueprints, and CAD files to produce parts according to strict specifications for race car applications.

• Material Selection: Work with high-performance materials like titanium, carbon fiber, aluminum, steel alloys, or specialty composites. Select the right material for each part based on its intended function (e.g., lighter material for weight reduction).
• Material Cutting: Cut raw materials to the appropriate sizes before machining. This includes using saws, shears, or plasma cutters.
• Pre-machining Preparation: Ensure that the material is free from defects and properly prepared before being loaded into machines for further processing.

• Routine Maintenance: Perform basic maintenance on machines, including cleaning, lubricating, and replacing worn parts. This is critical for ensuring machines remain operational and precise.
• Troubleshooting Issues: Diagnose and address issues with machinery such as misalignment, tool wear, or software malfunctions in CNC systems.
• Machine Downtime: Minimize downtime by ensuring efficient operation and quick resolution of any machine failures.

• Safety Protocols: Adhere to strict safety guidelines when operating machines, handling materials, and working with hazardous chemicals or cutting fluids.
• Personal Protective Equipment (PPE): Wear appropriate safety gear such as safety glasses, hearing protection, gloves, and aprons.
• Shop Cleanliness: Maintain a clean and organized workspace, as clutter or contamination can negatively affect machining accuracy and part quality.
• Environmental Compliance: Ensure that waste materials and chemicals are disposed of in accordance with environmental regulations.

• Team Coordination: Work closely with race engineers, mechanics, and other shop staff to ensure that the parts being produced meet the needs of the racing team.
• Feedback: Provide feedback to the design and engineering teams on any difficulties encountered while machining specific parts or materials.
• Process Improvement: Suggest and implement improvements in the machining process to increase efficiency or reduce production time without sacrificing quality.

• Meeting Deadlines: Race car shops often work on tight timelines, so a machine operator must efficiently manage time to meet production deadlines.
• Workload Prioritization: Prioritize tasks based on production schedules, whether it's making parts for a specific race or preparing backup components.
• Multiple Jobs: Sometimes, a machine operator will be working on multiple parts for various cars or components at once. They need to stay organized and focused on each task.

• Record Keeping: Document the machining process, including materials used, tolerances, machine settings, and any issues or adjustments made.
• Quality Assurance Reports: Keep detailed records of parts that pass or fail inspection and any adjustments made during production.
• Maintenance Logs: Maintain logs of maintenance work, machine inspections, and downtime.

• Custom Parts: Race car shops often require custom parts, whether it's unique engine components, transmission parts, or suspension elements. Machine operators must be able to follow specific designs or make modifications on the fly.
• Prototype Work: Occasionally, machine operators may be tasked with creating prototypes of new parts that may be tested on the car. Precision and attention to detail are essential in these cases.