Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald L. Arnold

MASCOT

Summary

Dedicated professional committed to ensuring financial stability for loved ones and contributing to employer's growth and success. Passionate about making a positive impact by leveraging skills and expertise to drive results. Seeking opportunities to further develop career and make meaningful contributions to the team. Eager to take on new challenges and grow professionally in a dynamic work environment.

Overview

30
30
years of professional experience

Work History

Wire Technician

AT&T
11.2013 - Current


  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Collaborated with fellow technicians to complete complex wiring projects within tight deadlines.
  • Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
  • Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
  • Provided exceptional customer service by patiently explaining technical concepts and addressing customers concerns.
  • Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Providing customers with the most up to date service in today's time while insuring them with the company's best products.

Acting Trainer/ Manager

AT&T
02.2024 - 02.2025
  • Working with Management to insure safety, policies, and procedures are followed to companies standards.
  • Mentored new hires, resulting in stronger staff development and increased safety culture.
  • Provided one-on-one mentoring to help individuals reach their full potential within the company.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future development.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Provided coaching and mentoring to employees.

Pawn Broker Manager

Rowlands Eletronics
05.2009 - 07.2013
  • Secure opening and closing of business daily
  • Approving all loans
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Managing daily deposits
  • Managing customer service
  • Resolving customer’s troubled accounts
  • Reassuring customer’s faith within the company
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Start Wage: 11.25hr
  • End Wage: 11.25hr
  • Reason for leaving: Company closed location

Store Manager

Hafer Enterprise dba Express Cash
01.2002 - 11.2008
  • Secure opening and closing of business daily
  • Approving all Title, Advance, and Cash loans
  • Managing Store Employees.
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Assisted with hiring, training and mentoring new staff members.
  • Managing daily deposits
  • Managing customer service
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Resolving customer’s troubled accounts
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Start Wage: 8.00 hr
  • End Wage: 11.25 hr
  • Reason for leaving: Laid off due to Economic reasons.
  • May contact the employer. Zach Standefur (General Manager)

Operations Manager

Flex-Com Wireless
06.1999 - 01.2002
  • Managing fulfilling the merchant’s orders
  • Managing mass cellular programming
  • Managing customer service incoming calls
  • Managing product shipping to merchants
  • Managing customer service trouble calls
  • Start Wage: 8.00 hr
  • End Wage: 10.00 hr
  • Reason for leaving: Business went bankrupt.

Associate member

Wal-Mart Chapman Hwy
03.1999 - 06.1999
  • Customer service
  • Salesman
  • Cashier
  • Restocking
  • Start Wage: 6.25 hr
  • End Wage: 6.25
  • Reason for leaving: Was offered better job with more income.

Installer

Sound Of Joy
06.1995 - 09.1997
  • Supported sales staff in closing deals by demonstrating an expert-level understanding of various car audio products available.
  • Installation of car audio and car security units
  • Supported sales staff in closing deals by demonstrating an expert-level understanding of various car audio products available.
  • Enhanced customer satisfaction by installing high-quality car audio systems tailored to individual preferences.
  • Assisted clients in understanding their new audio systems'' features and functions post-installation, ensuring comfortable operation moving forward.
  • Customer Service
  • Conducted thorough pre-installation assessments to identify client needs, recommending suitable equipment options accordingly.
  • Start Wage: 6.00 hr plus Com
  • End Wage: 7.25 hr plus Com
  • Reason for leaving: Owner could not produce full payroll each week.

Education

Certificate - Fiber Optics - Fusion Splicing

Nashville State Community College
Nashville, TN
09-2016

G.E.D -

Central High School
Knoxville, TN
01.1990

Skills

  • Management
  • Team Leading
  • Customer Service
  • Operating Microsoft Office Word
  • Operating Microsoft Office Excel
  • Fiber optic terminations
  • Fiber optic routing
  • OTDR operation
  • Mobile Audio - Mobile Security
  • Ethernet networking
  • Computer Networking
  • Fiber optic safety
  • Fusion splicing

Timeline

Acting Trainer/ Manager

AT&T
02.2024 - 02.2025

Wire Technician

AT&T
11.2013 - Current

Pawn Broker Manager

Rowlands Eletronics
05.2009 - 07.2013

Store Manager

Hafer Enterprise dba Express Cash
01.2002 - 11.2008

Operations Manager

Flex-Com Wireless
06.1999 - 01.2002

Associate member

Wal-Mart Chapman Hwy
03.1999 - 06.1999

Installer

Sound Of Joy
06.1995 - 09.1997

Certificate - Fiber Optics - Fusion Splicing

Nashville State Community College

G.E.D -

Central High School

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Ronald L. Arnold