Summary
Overview
Work History
Education
Skills
Technology Systems
Timeline
Generic

Ronnie Porter

Murfreesboro

Summary

An exceptional leader with experience managing multiple levels of Business projects. Organized, detail-oriented, with strong problem-solving skills to proactively seek ways to improve processes and produce results that will deliver a high-quality product and efficiency.

Overview

2026
2026
years of professional experience

Work History

Assembly Technician (Components HVL 515 Team)

Schneider Electric
Mt. Juliet
10.2024 - Current
  • Insert components into bays by using hand and power tools.
  • Read and review technical documents such as 3D models, 2D drawings and supporting materials such as bill of materials.
  • Troubleshoot by identifying and resolving issues during assembly.
  • Collaborate with team members and cross-functional teams to meet production deadlines and goals.
  • Document discrepancies or issues, so relevant feedback can be provided to the engineering team liaisons.
  • Inspect components for defects and ensure they meet specification guidelines.
  • Adhere to safety protocols and maintain a safe working environment.

Scrum Master (Strategic and Tactical Planning Team)

Monogram Health
Brentwood
10.2022 - 05.2024
  • Coached and provided guidance for a team of 10 AI Developers/Engineers.
  • Met with Developers for both Clinical and Call Center divisions to discuss barriers that may cause their work to be delayed and create a solution to remove barriers.
  • Managed and defined the Product Backlog by making sure the top priority items align with Executive leadership’s vision and remove anything that is no longer part of the vision.
  • Oversaw all Escalation issues for The Product Development and New Implementations teams by resolving disputes, which improved customer satisfaction, which built a stronger relationship with clients.
  • Headed up Escalations for Software bugs to make sure report is truly a bug in the software.
  • Facilitated and delegated Product Development jobs to the Developers/Engineers and monitored the progress of their work.
  • Met with stakeholders to discuss future projects and barriers the projects may bring.
  • In charge of Security Access for Products being developed to make sure the right staff members have the correct access, and no unauthorized access granted.

Business Escalations Engineer (Business Division)

CHS
Franklin
09.2016 - 10.2022
  • Acted as liaison between stakeholders, vendors, and VP’s office for top priority escalations.
  • Conducted detailed root cause analysis on escalating incidents to reduce overall incident recurrence.
  • Actively address complex escalations concerns with cross-functional teams by implementing corrective actions, improving process efficiency and highlighting areas of improvement.
  • Developed and maintained escalation documentation for analysis processes enhancing team knowledge and consistency.
  • Collaborated with cross-functional teams to discuss issues and barriers that have been escalated to VP’s office.
  • Administered deep dive analysis on cost and ways to eliminate waste.
  • Analyzed, investigated, and monitored problematic trends and risks that could lead to future incident escalations.
  • Maintained and updated escalation and root cause analysis spreadsheet/report.

Special Projects Specialist (New Client Implementation & Acquisition Division)

CHS
Franklin
06.2005 - 09.2016
  • Executed deep dive analysis and isolation to focus on specific complex problems and identify root causes.
  • Collaborated with stakeholders to discuss barriers that are causing the project to be delayed.
  • Traveled to client locations to discuss issues or concerns with clients and create a solution that would build a stronger relationship.
  • Transformed underperforming teams into productive and profitable teams by 30%
  • Assumed responsibility of meeting with the Legal teams to discuss any suspicious activity or errors that were found in their investigations and set up corrective action plans.
  • Troubleshoot by conducting detailed root cause analysis on incidents to reduce overall incident recurrence and created corrective action.
  • Managed & maintained Top priority barriers report to eliminate project delay.
  • Analyzed and monitored KPI reports to measure progress towards current projects.

Internship- Project Management and Strategic Planning

CHS
Franklin
04.2012 - 09.2012
  • Reviewed Current State vs Future State processes to determine if goal can be achieved.
  • Interviewed end users and stakeholders to understand if the current process is efficient and if approvements are needed.
  • Acted and Liaison between stakeholders, outside vendors, and end users.
  • Gathered and reviewed requirements needed for future projects.
  • Evaluated and Monitored KPI’s for the current projects.
  • Performed root cause analysis on key issues and barriers and updated root cause analysis spreadsheet providing recommendations.

Process Improvement Analyst (Business Operations)

CHS
Franklin
04.2004 - 06.2005
  • Streamlined current vs future state processes.
  • Maintained and updated gap and root cause analysis spreadsheet/report.
  • Researched and monitored PCI and HIPPA audit logs for suspicious activity.
  • Executed deep dive analysis using reports to produce meaningful documentation and highlight areas for improvement.
  • Interviewed employees about issues and barriers that have been delaying their projects and made recommendations to improve operations and quality.
  • Identified inefficient procedures and recommended changes that will increase profits and reduce inefficiency.

Internship-Security Identity and Access Management

CHS
Franklin
  • Identified and resolved gaps in the business processes which include security authorization set-up and compliance.
  • Reviewed and Monitored Security access reports for new, existing, and terminated users to make sure their roles are correct.
  • Served as Liaison to the business stakeholders and customer service team to make sure their business processes continue to align with the Identity Management processes.

Education

AS Associates of Science - Information Systems Engineering and Business

Nashville College of Business & Technology
Nashville, TN
05.2013

Skills

  • Leadership & Management
  • Escalation management
  • Process analysis
  • Process improvement
  • Prioritization management
  • Deep dive analysis and isolation
  • Root cause analysis
  • Project management
  • Project risk management
  • Stakeholder management
  • Cost management
  • Conflict management
  • New acquisition and implementation
  • Customer relationship management
  • Strategic and tactical planning
  • Application and software development
  • Liaison for international teams and stakeholders
  • Cross-functional collaboration
  • Blueprint reading

Technology Systems

  • Project Management: Waterfall, Version One, Agile, Kanban, and Scrum
  • Tools: Excel and Smart sheets
  • Systems: Athena, Artiva (FACS), OnBase/Hyland, HMS, Meditech, Jiri, DevOps, Azure, LDS and Shop

Timeline

Assembly Technician (Components HVL 515 Team)

Schneider Electric
10.2024 - Current

Scrum Master (Strategic and Tactical Planning Team)

Monogram Health
10.2022 - 05.2024

Business Escalations Engineer (Business Division)

CHS
09.2016 - 10.2022

Internship- Project Management and Strategic Planning

CHS
04.2012 - 09.2012

Special Projects Specialist (New Client Implementation & Acquisition Division)

CHS
06.2005 - 09.2016

Process Improvement Analyst (Business Operations)

CHS
04.2004 - 06.2005

Internship-Security Identity and Access Management

CHS

AS Associates of Science - Information Systems Engineering and Business

Nashville College of Business & Technology

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Ronnie Porter