Rosa Batrez
COLUMBIA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Patient Care Coordinator
Cumberland Pediatric Dentistry & Orthodontics
Columbia
07.2021 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Handled patient inquiries and provided necessary information promptly.
- Processed patient registration forms and maintained accurate records.
- Coordinated insurance verifications and billing inquiries effectively.
- Maintained a clean and organized reception area for patients.
- Utilized dental software to track appointments and patient data securely.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Production Line Assembler
Faurecia
Spring Hill
02.2021 - 07.2021
- Assembled automotive components using hand tools and power equipment.
- Inspected finished products for quality and compliance with standards.
- Maintained a clean and organized work area to ensure safety.
- Reported issues and suggested improvements to enhance workflow efficiency.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Placed finished products in completed box in preparation for packing and distribution.
Quality Inspector
ATCO Industries
Spring Hill
02.2019 - 03.2021
- Inspected materials and products for quality compliance and specifications.
- Documented inspection results and maintained accurate quality records.
- Trained new staff on quality control procedures and best practices.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Attended regular meetings with management team members to discuss current status of quality control efforts.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Performed visual, mechanical, and electrical testing of car parts according to specifications.
Assembly Line Worker
Armada Nutrition
Spring Hill
01.2019 - 01.2019
- Operated assembly line machinery for efficient production of nutritional products.
- Inspected finished products for quality and compliance with safety standards.
- Collaborated with team members to streamline assembly processes and workflows.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
Front Desk Receptionist
Cheeks Optical
Columbia
04.2016 - 04.2018
- Greeted customers warmly and provided assistance with inquiries.
- Managed appointment scheduling and maintained accurate records.
- Processed payments and handled transactions efficiently.
- Maintained a clean and organized front desk area daily.
- Assisted patients with insurance verification and explained benefits clearly.
- Educated patients on eyewear options, care, and usage effectively.
- Maintained inventory of optical supplies and ordered replacements as needed.
- Adhered to HIPAA regulations regarding confidentiality of patient information.
- Processed payments and maintained accurate records of transactions.
- Provided general administrative support including filing paperwork, ordering office supplies.
- Assisted patients in selecting frames that best fit their face shape and lifestyle needs.
- Repaired eyeglasses using specialized tools and techniques.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Kept up-to-date on changes in product knowledge related to eyeglasses and contacts.
- Demonstrated how to insert and remove contact lenses properly.
- Interviewed patients to complete case histories and intake forms.
- Instructed patients on proper use of contact lenses or glasses care maintenance.
Education
Central Highschool
Columbia, TNSkills
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Dental software utilization
- Record maintenance
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Insurance practices
- Verbal and written communication
- Payment collection
- Patient outreach and Follow-up
- HIPAA protocol adherence
- Medical data collection
- Multitasking
- Documentation
- Medical record requests
- Scheduling
- Spanish interpretation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR
Timeline
Patient Care Coordinator
Cumberland Pediatric Dentistry & Orthodontics
07.2021 - Current
Production Line Assembler
Faurecia
02.2021 - 07.2021
Quality Inspector
ATCO Industries
02.2019 - 03.2021
Assembly Line Worker
Armada Nutrition
01.2019 - 01.2019
Front Desk Receptionist
Cheeks Optical
04.2016 - 04.2018
Central Highschool