Rosa Vega
Chattanooga
Summary
Emerging social worker currently pursuing a Bachelor of Social Work at the University of Tennessee at Chattanooga with hands-on experience as a Housing Navigator assisting clients with securing stable housing. Strong background in customer service, documentation, and client support. Bilingual in English and Spanish, with a commitment to supporting diverse communities and applying academic knowledge to real-world practice.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Navigator
Partnership for Families, Children and Adults
Chattanooga, TN
10.2025 - Current
- Assist clients in locating and securing safe, stable, and affordable housing
- Guide clients through housing applications, lease agreements, and required documentation
- Communicate with landlords and property management to support housing placement
- Advocate for client needs and help address barriers to housing stability
- Maintain organized and confidential client records
- Provide ongoing support and referrals to community resources as needed
Shift Leader
Auntie Anne's Pretzels
Chattanooga, TN
04.2024 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new team members on operational procedures and company standards.
- Coordinated inventory management to minimize waste and optimize product availability.
- Implemented process improvements that enhanced efficiency during peak service hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Completed cash and credit card transactions accurately using POS software.
Volunteer
J. A. Henry Community YMCA Food and Fun Program
Chattanooga, TN
05.2024 - 05.2024
- Assisted with preparing and serving meals for children and teens in the program
- Helped organize food and maintain a clean and safe kitchen environment
- Supported staff in ensuring participants received meals in a timely manner
- Contributed to a positive and welcoming environment for youth
Team Member
Wendy's
Chattanooga, TN
06.2023 - 04.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently to ensure accurate transactions and cash management.
- Maintained cleanliness and organization of work areas, adhering to food safety guidelines.
- Prepared menu items consistently following standardized recipes to meet quality standards.
Volunteer
Ronald McDonald House Charities of Greater Chattanooga
Chattanooga, TN
06.2023 - 10.2023
- Coordinated volunteer schedules to ensure optimal coverage for family support services.
- Assisted with meal preparation, enhancing nutritional offerings for families in residence.
- Organized fundraising events, increasing community engagement and support for charitable initiatives.
- Developed resource materials to improve communication of services available to families.
Education
Bachelor of Science - Social Work
The University of Tennessee At Chattanooga
Chattanooga, TN05-2026
Associate of Science - Psychology
Cleveland State Community College
Cleveland, Tennessee, TN05-2024
Skills
- Client Advocacy
- Customer Service
- Microsoft Excel and Word
- Documentation and Data Entry
- Professional Communication
- Housing Coordination
- Bilingual: English and Spanish
- Problem Solving
- Time Management
- Confidentiality
Certification
- NSPIRE Certification Training - 8 Hours
Languages
Spanish
Timeline
Housing Navigator
Partnership for Families, Children and Adults
10.2025 - Current
Volunteer
J. A. Henry Community YMCA Food and Fun Program
05.2024 - 05.2024
Shift Leader
Auntie Anne's Pretzels
04.2024 - Current
Team Member
Wendy's
06.2023 - 04.2024
Volunteer
Ronald McDonald House Charities of Greater Chattanooga
06.2023 - 10.2023
Bachelor of Science - Social Work
The University of Tennessee At Chattanooga
Associate of Science - Psychology
Cleveland State Community College