Rosalie Nguyen
Murfreesboro
Summary
Adept at elevating customer experiences, I leveraged my time management and problem-solving skills at Vip Nail LLC and Justice Tween Brands to enhance client satisfaction and loyalty. My expertise in customer service and promotional planning significantly contributed to operational success, showcasing my ability to thrive in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Nail Technician
Vip Nail LLC
11.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Strengthened customer relations enhancing loyalty, trust and satisfaction.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Sales Associate
Justice Tween Brands
10.2019 - 03.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Cosmetology -
Paul Mitchell The School
Murfreesboro, TN08.2021
High School Diploma -
Siegal High School
Murfreesboro, TN05.2020
Skills
- Customer service
- Time management
- Client consultation
- Promotional planning
Timeline
Nail Technician
Vip Nail LLC
11.2021 - Current
Sales Associate
Justice Tween Brands
10.2019 - 03.2020
Cosmetology -
Paul Mitchell The School
High School Diploma -
Siegal High School
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