Rosalind Landrum
Nashville
Summary
Dynamic customer service professional with extensive experience at XIFIN, excelling in problem resolution and client relations. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and payment processing, consistently streamlining workflows to improve efficiency and response times. Passionate about delivering exceptional service.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
40
40
years of professional experience
Work History
Customer Service Representative-Cab Billing
XIFIN
12.2023 - Current
- Provided exceptional customer support through various communication channels, ensuring client satisfaction and retention.
- Resolved complex inquiries by utilizing problem-solving techniques and company resources effectively, working from client contracts.
- Analyzed customer service metrics to identify trends and develop strategies for improvement, working from clients contracts.
- Trained and mentored new team members on best practices in customer service protocols and tools.
- Improved response times by streamlining workflows and implementing effective communication strategies.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Billing Representative
Pathgroup Labs
07.2014 - 12.2023
- Processed customer billing inquiries, ensuring accurate account management and prompt resolution of issues.
- Managed electronic billing systems, optimizing workflow and enhancing data entry accuracy.
- Trained new team members on billing procedures and system navigation to enhance team efficiency.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes, billing from client contracts.
- Continuously updated knowledge of industry best practices for customer billing procedures, staying current with evolving trends and regulations.
Patient Account Representative
PathGroup Labs
04.2013 - 06.2014
- Managed patient billing inquiries to ensure accurate account resolution.
- Processed insurance claims, verifying coverage and ensuring timely submissions.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts.
- Implemented process improvements to enhance the efficiency of billing operations.
- Supported staff on special assignments and ad hoc projects.
Billing Specialist
St Thomas Medical Group
04.2012 - 04.2013
- Processed and verified patient billing statements for accuracy and compliance with insurance policies.
- Resolved discrepancies in billing records through detailed analysis and effective communication with stakeholders.
- Managed timely submission of claims to insurance providers, ensuring adherence to deadlines and protocols.
- Led initiatives to streamline billing processes, reducing errors and enhancing overall efficiency within the department.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
St Thomas Heart
Scheduling
03.2011 - 04.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Publishing Board
03.1986 - 11.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracked deliveries to ensure timely fulfillment.
- Assisted in training new staff on customer service protocols and systems.
- Developed and maintained strong relationships with clients to enhance satisfaction levels.
- Analyzed customer feedback to identify trends and implement improvements in services offered.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Maplewood High School
Nashville, TN05-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Client relations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Customer relationship management (CRM)
- Prioritization
Timeline
Customer Service Representative-Cab Billing
XIFIN
12.2023 - Current
Customer Billing Representative
Pathgroup Labs
07.2014 - 12.2023
Patient Account Representative
PathGroup Labs
04.2013 - 06.2014
Billing Specialist
St Thomas Medical Group
04.2012 - 04.2013
St Thomas Heart
Scheduling
03.2011 - 04.2012
Customer Service Representative
Publishing Board
03.1986 - 11.2010
High School Diploma -
Maplewood High School