Rose M. Greuling
Munford
Summary
Highly skilled, motivated, and resourceful operations management professional with extensive experience in business administration seeking to obtain a position in the Federal Workforce. Desire to utilize my UT education and food service experience, as well as leadership and management strengths garnered to support a team of professionals focused on achievement, and fleet readiness support. Experienced professional with strong ability to communicate effectively with all echelons of leadership. Advanced skills in process development and improvement, strategic planning, problem solving, analysis, and program management.
Overview
9
9
years of professional experience
Work History
SERVICE PROFESSIONAL
CHILI'S
Millington, TN
03.2023 - Current
- Lead Hospitality Service Professional recognized 10 consecutive months as top performer in my field. Drafts and submits customer satisfaction documents for stakeholder review, approval and publication. Provides guidance to less experienced staff.
- Manages a team of thirty service professionals responsible for delivering top-notch customer service. Schedules and disseminates daily work assignments.
- Standardizes server, bartender, food runner, and quality and assurance procedures and processes, developing or modifying procedures to solve complex problems. Acts as liaison between stakeholders and leadership.
- Evaluated client requirements and delivered prompt, high-quality solutions.
- Facilitated training for new employees and conducted one-on-one meetings to monitor progress and implement necessary improvements.
Customer Service Professional
Applebee's Grill + Bar
Union City, TN
02.2022 - 03.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Resolved customer inquiries promptly, fostering a welcoming environment for all guests.
- Streamlined communication between front-of-house and back-of-house teams, improving service flow.
- Enhanced training materials for new employees, contributing to faster onboarding processes.
- Implemented feedback mechanisms that improved overall guest experience in the restaurant.
- Utilized point-of-sale systems effectively to manage transactions and track orders accurately.
- Assisted customers by answering questions and responding to inquiries.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
Veterinary Technician
Paws and Claws Animal Shelter
Atoka, TN
06.2021 - 12.2021
- Maintained a clean and safe working environment for both my coworkers and myself by organizing tools, allocating equipment, and making sure that the rescue center consisted of no hazards.
- Managed records of surgeries, injuries / accidents in the center and at petco, medication administrations, spendings, and transports of cats and dogs.
- Maintained precise records and files for all surgeries, illnesses, feeding schedules, medication intake, and incidents.
- Administered medications and delivered supportive care to animals requiring medical attention.
- Maintains valid U.S. Passport for overseas assignments.
Veterinary Assistant/ Receptionist
Cougar Paws
Munford, TN
08.2017 - 05.2020
- Ensured cleanliness and comfort of animal accommodations within veterinary lab.
- Facilitated spay and neuter surgeries to promote animal welfare.
- Assisted in maintaining records of surgical injuries and accidents in the lab. Supported medication administration processes and tracked expenditures related to transfers of cats from Tipton County Animal Shelter. Collected data through surveillance and written records in compliance with laboratory policies and local regulations.
- Maintained precise records and files for all surgeries, illnesses, feedings, and accidents in veterinary laboratory.
Education
Bachelor of Science Degree - Agriculture Business and Farm Management
University of Tennessee, Martin
12.2024
Skills
- Secret Security Clearance Eligible
- Training Specialist
- Staffing Standards Development Specialist
- Team/Shift Lead
- Experienced facilitator of multi-organizational and enterprise level working groups
- Strategic planning
- Reports generation and analysis
- Expert level - Microsoft Office (60 wpm)
- Extensive Human Resource Management experience
- Operations and project management experience
- Training and development
- Strong written and verbal communication skills
HONORS AND AWARDS
Chilis Employee of the Month (3)- 2023-2025, Munford High School Honor Roll- 2016-2020, MHS Academic Achievements Award- 2016, Munford High School Honors Society- 2017-2020, Munford High School Spanish Honors Society- 2017-2020, MHS Outstanding Academics Award- 2020, Tennessee Scholar- 2020, Gold Honor Roll at University of Tennessee at Martin- 2021, Excellence List at University of Tennessee at Martin- 2020 and 2021
Timeline
SERVICE PROFESSIONAL
CHILI'S
03.2023 - Current
Customer Service Professional
Applebee's Grill + Bar
02.2022 - 03.2023
Veterinary Technician
Paws and Claws Animal Shelter
06.2021 - 12.2021
Veterinary Assistant/ Receptionist
Cougar Paws
08.2017 - 05.2020
Bachelor of Science Degree - Agriculture Business and Farm Management
University of Tennessee, Martin