Roselyn Thomas
Bristol
Summary
Proven Telephone Service Representative with a track record of delivering exceptional customer service and complaint resolution at Advanced Call Center Technologies. Excelled in minimizing escalations and enhancing customer satisfaction through effective communication and empathy. Skilled in call handling and training support, demonstrating adaptability and attention to detail. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Experienced Customer Service Representative with [Number] years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Telephone Service Representative
Advanced Call Center Technologies
10.2023 - 10.2024
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Minimized escalations by identifying and addressing client needs.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Participated in ongoing training programs to stay current with industry trends and technological advancements in telephone services.
Telephone Service Representative
Agero
04.2018 - 12.2018
Telephone Service Representative
Teleperformance USA
09.2008 - 09.2017
Secretary/Nursing Assistant
Bristol Regional Medical Center
01.2006 - 01.2008
Education
Associate of Science - Computer Applications Development
ICS Learning Sysrtems
In Home Dallas TX05-1997
High School Diploma -
Richland College
Dallas, TX05-1987
GED -
Parks Business College
Denver, CO09-1967
High School Diploma -
John S Battle High School
Bristol VA06-1964
Skills
- Complaint resolution
- Script adherence
- Call handling
- Training support
- Customer Service
- Attention to Detail
- Goal-Oriented
- Adaptability and Dependability
- Verbal and written communication
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified Professional in Customer Service (CPCS) - HDI.
Timeline
Telephone Service Representative
Advanced Call Center Technologies
10.2023 - 10.2024
Telephone Service Representative
Agero
04.2018 - 12.2018
Telephone Service Representative
Teleperformance USA
09.2008 - 09.2017
Secretary/Nursing Assistant
Bristol Regional Medical Center
01.2006 - 01.2008
Associate of Science - Computer Applications Development
ICS Learning Sysrtems
High School Diploma -
Richland College
GED -
Parks Business College
High School Diploma -
John S Battle High School
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