Rosie Bird
Chattanooga
Summary
Highly client-service oriented professional with a strong emphasis on building and nurturing interpersonal communication and relationship skills. Proven experience in providing effective conflict resolution strategies and driving increased customer retention. Seeking to join an innovative, goal-oriented team that offers a strong growth track for professional development.
Overview
11
11
years of professional experience
Work History
Financial Admin / Accounting Assistant
BioRegenx Inc and Subsidiaries
07.2020 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of combined monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Ensured compliance with FDA regulatory standards by keeping up-to-date annual registrations for medical devices sold by BioRegenx and its subsidiaries.
- Managed sales tax submissions and review through Avalara(AvaTax), ensuring accurate returns.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Monitors Annual Corporate State Registrations for BioRegenx and it's six subsidiaries in multiple states.
- Successfully completed four audits to the PCAOB Standards during which the company went public via OTC.
- Records deposits daily, reconciles monthly bank accounts for two companies and tracks outstanding AP to submit weekly for payment approval.
Regulatory Compliance Specialist / Administration Assistant
Methodist Hospital Specialty and Transplant
09.2019 - 07.2020
- Provide support on a variety of complex regulations while monitoring policies, procedures
- Reduced hospital risk exposure by identifying and addressing areas of non-compliance through comprehensive audits of the six floors.
- Works independently to create and maintain databases and comprehensive status reports in order to track completion of required training and follow up with delinquent employees
- Successfully navigated multiple internal and external audits, demonstrating robustness of the Hospital's compliance program.
- Conducts research, track compliance training and review all marketing material utilizing basic regulatory framework and general regulatory and internal controls
- Coordinated cross-functional teams to ensure smooth collaboration and successful addition of a new kidney transplant wing of the Hospital.
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
- Prepared the minutes for the Directors meeting with all departments on a bi-weekly basis and distributed.
Night Operations Account Manager
Covenant Transportation Group
11.2017 - 04.2019
- Source and procure carrier services to achieve timely pick-up and delivery of customer freight
- Preserve delicate customer relations to secure all shipment scheduling
- Resolve problems, determine best course of action, and implementing solutions in a fast paced environment
- Daily contact with carriers to determine availability and negotiate transportation rates
- Provide consistent and exceptional service levels to contracted carriers and internal customers
- Track the progress of each shipment and communicate updates to all related parties
- Collaborate with all sales representatives to ensure accounts are being appropriately serviced
- Ensure driver safety when acquiring updates
- Monitor company weather shutdown and proactively provide operations with rerouting options
Owner And Dance Director
Rosie's Dance Studio
12.2013 - 03.2019
- Extensively trained in sales techniques, procedures, and customer retention
- Acknowledge customer issues and resolve problems quickly and efficiently
- Develop and implement tailored service plans to the needs of particular clients for social and competitive dance levels
- Effectively design and plan curricula for all levels in preparation for regional competitions in accordance to the DVIDA Syllabus
- Accompanied students to over 5 regional competitions across the southern region
Education
Bachelor of Science - Business Administration And Entrepreneurship
The University of Tennessee At Chattanooga
Chattanooga, TN12.2015
Skills
- Strong Communication Skills
- Effective Multi-Tasking
- Data-Driven Problem-Solving
- Advanced Digital Literacy
- Excel Proficiency
- QuickBooks Software Experience
- Database Systems Oversight
- Audit Process Coordination
- End-of-Month Analysis
- Accurate Financial Reporting
- Monthly Account Reconciliation
- Sales Tax Compliance
- Invoice Processing and Verification
- Accounts Payable and Receivable
- Payroll Administration
Timeline
Financial Admin / Accounting Assistant
BioRegenx Inc and Subsidiaries
07.2020 - Current
Regulatory Compliance Specialist / Administration Assistant
Methodist Hospital Specialty and Transplant
09.2019 - 07.2020
Night Operations Account Manager
Covenant Transportation Group
11.2017 - 04.2019
Owner And Dance Director
Rosie's Dance Studio
12.2013 - 03.2019
Bachelor of Science - Business Administration And Entrepreneurship
The University of Tennessee At Chattanooga
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