ROSIE SHUFFORD
Maryville
Summary
Professional with expertise in conflict resolution and dispute management. Skilled in information gathering, documentation, and facilitating agreements for individuals and groups. Committed to ethical standards and legal compliance in all casework. Proven abilities in customer service, multitasking, and time management to enhance client experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Patient Facilitator/Phlebotomist
Knoxville Comprehensive Breast Center
Knoxville
10.2023 - Current
- Managed patient locations, ensuring accurate tracking and updates at all times.
- Collaborated with healthcare providers to coordinate appointments and treatment plans.
- Assisted care team in developing and assessing health interventions for optimal outcomes.
- Read imaging results to patients, facilitating timely discharge processes.
- Performed administrative tasks, including greeting visitors and managing inquiries.
- Proactively identified bottlenecks in operations and implemented effective solutions.
- Conducted blood draws for genetic testing, preparing necessary documentation for submission.
- Maintained supplies, stocked inventory, and performed monthly autoclave maintenance.
Phlebotomist/ Donor Floor Supervisor
ADMA BioCenters
Maryville
03.2021 - 09.2023
- Trained and coached donor floor staff to enhance donor flow efficiency.
- Performed phlebotomy for plasma donation, ensuring compliance with safety protocols.
- Recognized and addressed emergency donor reactions swiftly.
- Adhered to federal, state, local, and company regulations for product quality.
- Greeted donors upon entry and exit to improve customer service experience.
- Managed inquiries from donors, referring complex questions to qualified personnel.
- Conducted equipment troubleshooting, documenting incidents and overseeing service removal or replacement.
- Maintained a clean work environment while utilizing aseptic techniques during blood collection.
Donor Floor Supervisor
Octapharma Plasma
Southfield
11.2022 - 08.2023
- Responsible for training and coaching the donor floor staff and facilitating efficient donor flow throughout the center
- FIFO/ putting stock away and maintaining lots in use and not in use
- Maintain donor floor operations to include plasmapharesis donation procedures to ensure donor safety and quality of product
- Supervise and perform venipuncture and plasma collection
- Oversee the operation and maintenance of automated plasmapheresis machines
- Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
- Coordinate staff activities to increase efficiency
- Perform performance reviews of donor floor staff
- Educate new donors on the use of products made from donated plasma
- I am committed to excellent customer service all day, every day
- I have positive energy, always willing to pitch in where needed
- I am understanding, patient, and genuinely authentic
- Able to keep up in a fast-paced environment
- Hungry to build a great career
- Fearless Leader
Owner
Shufford Printing LLC
Alcoa
03.2018 - 04.2021
- Maintained company website with current product specifications and availability.
- Managed customer inquiries and resolved questions regarding stock and performance.
- Achieved sales targets by selling products based on defined metrics.
- Disclosed terms of sales to vendors while reviewing inventory replenishment.
- Prepared sold products for delivery, ensuring quality and timeliness.
- Executed bookkeeping tasks, organizing vendor receipts and managing orders.
- Negotiated optimal pricing with vendors, significantly increasing profit margins.
- Implemented marketing strategies on social media to enhance brand identity.
Phlebotomist
LabCorp UT Medical Center
Knoxville
05.2016 - 04.2019
- Provides a positive customer service rapport and interacts in a pleasant, courteous and cordial manner with co-workers and patients at all times
- Sorted and organized labels by time, floor and units
- Responsible for dispatching: paging other team members STATS, RAPIDS, new stick orders, etc
- Responsible for TRAUMAS in the ER Dept
- Responsible for stocking, cleaning and organizing the stock room
- Responsible for checking supplies to make sure everything was in the order
- Communicated with Doctors and Nurses about patients labs to be done
- Participates in team discussions, provide problem solving ideas and contribute to quality improvement goals
- Follows established procedures for proper identification of patients, greeting all patients in a courteous manner introducing self and calling patient by sir or ma'am(were not allowed to call them by name until after being identified)
- Performs blood collection procedures and related tasks
- Enhances professional growth and development through educational programs, seminars, etc
Certified Nursing Assistant/Home Health Aide
East Tn Personal Care Service
Knoxville
09.2006 - 06.2018
- Total patient care
- Assisted with daily activities/assisted living
- Assisted patients with mental health disorder and other disabilities
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
- Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation
- Change dressings
Senior Phlebotomist
KNOXVILLE PLASMA CENTER
Knoxville
04.2014 - 05.2016
- Assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture
- Prep donors for and perform venipuncture
- Responds to and assist with handling donor reactions in accordance with guidelines
- Monitor donor and equipment to ensure health of donors and quality of product
- Sets up, disconnects, and operates the automated plasmapheresis machines, including response and evaluation of all apheresis troubleshooting displays, documentation of exceptions, and the like
- Ensure the proper calibration and maintenance of apheresis machines and associated equipment maintains accurate and thorough documentation of production records and ensures donor confidentiality
Education
Certified Phlebotomist
TN College of Applied Technology Knoxville
Knoxville, TN04-2013
High school diploma or GED - General Studies
Everret Adult School
Maryville, TN11.2007
Skills
- Ability to communicate effectively with all clinicians and other hospital staff
- EMR systems
- Computer skills
- Cash handling
- Patient Care
- Medical Terminology
- CGMP
- Physical stamina (10 years)
- Ability to transport specimens to laboratory quickly, without interfering with specimen integrity
- Microsoft Word
- Calibration
- Customer service
- Decision making (10 years)
- Knowledge to select appropriate tubes and volumes for test(s) requested
- Laboratory Experience
- Phlebotomy
- Phone etiquette
- Basic computer literacy
- Cash register
- Vital signs
- Organizational skills
- Meal Preparation
- Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for
- Medical Office Experience
- Experience Administering Injections
- Management
- Supervising experience
- Medical records
- Vital Signs
- Venipuncture
- Training & development
- Bookkeeping
- Hospital experience
- Specimen collection / processing
- Attentiveness Pay attention to patients, look and listen for signs of anything abnormal (10 years)
- Medical terminology
- Blood sampling
- Manufacturing
- Sales
- Laundry
- Customer Service/ Public contact (10 years)
- Time Management (10 years)
- Medical Records
- Time management
- Hospital Experience
- Patient management
- Phlebotomy techniques
- Quality assurance
- Conflict resolution
- Inventory management
- Communication skills
- Problem solving
- Data documentation
- Procedural Rules Understanding
- Active listening
- Multitasking capacity
- Cultural sensitivity
- Adaptability and flexibility
- Decision-making
- Stress tolerance
- Self motivation
- Excellent communication
- Adaptability
- Task prioritization
- Reading comprehension
- Professional demeanor
- Continuous improvement
- Social perceptiveness
- Multitasking Abilities
- Situational awareness
- Interview witnesses
- Staff management
- Relationship building
Certification
- Certified Medical Assistant, 11/01/13, 11/01/23
- Certified Phlebotomist, 11/01/13, 11/01/23
Timeline
Clinical Patient Facilitator/Phlebotomist
Knoxville Comprehensive Breast Center
10.2023 - Current
Donor Floor Supervisor
Octapharma Plasma
11.2022 - 08.2023
Phlebotomist/ Donor Floor Supervisor
ADMA BioCenters
03.2021 - 09.2023
Owner
Shufford Printing LLC
03.2018 - 04.2021
Phlebotomist
LabCorp UT Medical Center
05.2016 - 04.2019
Senior Phlebotomist
KNOXVILLE PLASMA CENTER
04.2014 - 05.2016
Certified Nursing Assistant/Home Health Aide
East Tn Personal Care Service
09.2006 - 06.2018
Certified Phlebotomist
TN College of Applied Technology Knoxville
High school diploma or GED - General Studies
Everret Adult School
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