Rowdy Kesler
Henderson
Summary
Dynamic assistant manager with expertise in team leadership, staff training, and conflict resolution. Proven track record of enhancing operational efficiency and driving team performance through effective communication and process improvements. Hard working worker who is constantly learning and adapting. Turning every challenge into a positive experience.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Henderson Energy and Nutrition
Henderson TN 38340
01.2023 - Current
- Streamlined inventory management processes to optimize product availability and minimize discrepancies.
- Developed training materials and led workshops to enhance team performance and adherence to safety protocols.
- Facilitated cross-department collaboration to improve communication and operational efficiency in service delivery.
- Analyzed customer feedback data to identify trends, driving improvements in product offerings and service quality.
- Implemented cost-saving initiatives through process enhancements, resulting in improved overall profitability for the department.
- Supervised daily operations, ensuring compliance with company policies and industry regulations to maintain high standards of service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Machine Operator/Assembler
Arvin Sango
Henderson TN 38340
08.2022 - 09.2023
- Operated machinery to assemble automotive components with precision and efficiency.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Maintained equipment through regular cleaning and minor repairs to ensure optimal performance.
- Trained new employees on safety protocols and proper machine operation techniques.
Stocker Associate
Dollar General Store
Henderson TN 38340
02.2020 - 11.2021
- Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
- Maintained inventory accuracy through regular stock audits and replenishment processes.
- Collaborated with team members to execute promotional displays, enhancing customer engagement.
- Assisted in unloading deliveries, organizing stockroom operations for streamlined workflow.
- Trained new associates on stocking procedures and safety protocols, fostering a cohesive team environment.
- Implemented organization strategies for backroom inventory, improving retrieval speed during restocking.
- Performed inventory control, such as counting, and stocking merchandise.
Manager on Duty
McDonald's Restaurant
Bolivar TN
05.2019 - 03.2021
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency and reduced wait times.
- Monitored inventory levels, placing orders to maintain stock availability without overstocking.
- Resolved customer complaints promptly, ensuring positive dining experiences and satisfaction.
- Conducted staff evaluations, providing feedback to support professional development and performance improvement.
- Coordinated with management team on promotional initiatives, driving increased customer engagement and sales growth.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- The gaps inbetween my jobs, I actually worked at Mcdonald's. I Have worked here multiple times.
Manager on Duty
Pizza Hut
Henderson TN
01.2020 - 02.2021
- Analyzed sales trends to optimize staffing during peak hours, improving service delivery efficiency.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
Manager on Duty
Little Caesars
Henderson TN
07.2017 - 08.2019
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Education
GED -
GED
Henderson TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Conflict resolution
- Employee scheduling
- Project management abilities
Timeline
Assistant Manager
Henderson Energy and Nutrition
01.2023 - Current
Machine Operator/Assembler
Arvin Sango
08.2022 - 09.2023
Stocker Associate
Dollar General Store
02.2020 - 11.2021
Manager on Duty
Pizza Hut
01.2020 - 02.2021
Manager on Duty
McDonald's Restaurant
05.2019 - 03.2021
Manager on Duty
Little Caesars
07.2017 - 08.2019
GED -
GED
Serve Safe Certified
I serve food and drinks safely. Knowing the correct temperatures.