Roxane Harcourt
Gallatin
Summary
Seasoned leader with over 30 years of experience and a comprehensive background in strategic planning, compliance and survey readiness, policy development, and team leadership. Notable strengths include problem-solving abilities, adaptability to change, and strong interpersonal skills. In previous roles, I have facilitated effective communication between executive leaders and staff while implementing operational strategies that enhanced overall productivity and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chief of Staff
Sero Mental Health
Alachua
12.2023 - Current
- Worked directly with the facility CEOs to ensure that financial and clinical performance were obtained in the California and Tennessee operations.
- Functions as the compliance officer for the organization, including survey preparation, clinical integrity, outcome monitoring, and ensuring licensure compliance. Oversaw the incident reporting system and developed various tracking systems to ensure compliance across all facilities.
- Enhanced the financial viability of each facility.
- Developed and worked with each facility to foster positive communication and teamwork to achieve organizational goals.
- Overseen the business development team for California and Tennessee to work to improve relationships with referents, and to develop new referents.
- Worked collaboratively with the finance team to ensure budget goals were achieved.
CEO
Pavilion and Farley Center
Williamsburg
03.2021 - 12.2023
- Provided leadership for the 66-bed inpatient adult psychiatric hospital and 84-bed addiction treatment program in providing detox, residential, PHP with boarding, and IOP services during the transition of ownership from Diamond Corporation to Summit BHC.
- Increased Farley Center census from an ADC of 50 to 79.
- Exceeded the Farley Center budget by $3.1 million in the first year.
- Successfully completed Joint Commission re-survey with no deficiencies.
- Obtained ASAM certification for Farley Center.
- Expanded clinical service by opening a new Outpatient Program in the Williamsburg area.
- Maintaining a bed occupancy of over 90% resulted in a 52-bed expansion project to be completed in Q4 2024 (Pavilion: 32 beds, and Farley Center: 20 beds).
Administrator/Executive Director
UF Health Shands Psychiatric Hospital/ FRC
Gainesville
09.2013 - 03.2021
- Overseen the day-to-day operations of the 81-bed psychiatric hospital and 70-bed Florida Recovery Center (FRC) addictions program.
- Obtained DFS licensure and Joint Commission accreditation for the Florida Recovery Center.
- Decreased turnover in the clinical departments from 70% in FY 2014 to less than 10% in FY 2015.
- Exceeded revenue budget by 14%.
- Increased market share by adding 7 new states in FY 15, with continued growth in FY 16 and FY 17.
- Decreased expenses of over $350K in the first year and continued effective expense management year after year.
- Initiated Trauma Informed Care and Patient Safety Planning.
Education
Master of Social Work - Social Work
Indiana University
IN05-1983
Skills
- Results orientation
- Process improvement
- Problem-solving
- Policy management and Compliance
- Teamwork and collaboration
- Service quality standards
- Strategic planning
- Problem-solving aptitude
- Planning and prioritization
Certification
License Clinical Social Worker
Indiana License No. 35000042
License Family and Marriage Therapist
Indiana License No. 34000052
Timeline
Chief of Staff
Sero Mental Health
12.2023 - Current
CEO
Pavilion and Farley Center
03.2021 - 12.2023
Administrator/Executive Director
UF Health Shands Psychiatric Hospital/ FRC
09.2013 - 03.2021
Master of Social Work - Social Work
Indiana University
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