Roxanne Bennett
Dickson
Summary
Certified nursing assistant/ certified medical assistant with over 5 years of experience in delivering compassionate care and ensuring patient comfort and dignity. Demonstrates exceptional communication and teamwork skills, collaborating effectively with healthcare professionals to enhance patient care and satisfaction. Eager to advance in the healthcare field with opportunities for growth and development.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant (breast specialty clinic)
Ascension Medical Group
Nashville
09.2023 - Current
- Facilitate communication between patients and healthcare providers.
- Implement streamlined processes for patient intake, reducing wait times and enhancing overall patient experience.
- Interviewing patients, recording medical histories, and taking vital signs
- Assisting providers with exams and procedures such as fine needle aspiration and breast biopsies.
- Scheduling patient appointments, managing medical records, billing, and insurance
- Setting up and cleaning equipment and instruments, maintaining inventory, and ordering supplies
- Sterilizing medical instruments and patient rooms, and disposing of contaminated supplies
- Entering patient information into medical records, and documenting in the electronic patient chart
- Providing empathy and compassion to all of the patients and their families
- Faxing imaging orders and referrals ordered by the provider
- Adapted quickly to diverse medical settings, fostering strong relationships with healthcare teams.
- Contributed to positive patient experiences through empathetic care and clear communication.
Certified Medical Assistant (float pool)
Ascension Medical Group
Nashville
03.2023 - 09.2023
- Interviewing patients, recording their medical history, and taking vital signs
- Helping patients feel comfortable, providing gowns and drapes, and positioning patients for exams
- Helping physicians with exams, preparing lab specimens, and performing basic lab tests
- Giving patients injections or medications as directed by physicians
- Entering patient information into medical records, including exam, treatment, and test results
- Maintaining inventory of medical and office supplies, and replacing expired materials
- Cleaning and calibrating equipment
- Cleaning instruments and operating the autoclave
- Ensured precise patient data entry, enhancing registration efficiency and reducing wait times.
- Handled multi-line phone system, swiftly addressing patient inquiries and improving service quality.
- Collaborated with medical staff to optimize scheduling, boosting appointment efficiency
- Implemented digital check-in and check out, significantly improving patient flow and healthcare experience.
- Ensured HIPAA compliance through meticulous record-keeping and accurate data entry, maintaining highest standards of patient confidentiality.
- Verifying insurance eligibility
Certified Nursing Assistant
National Healthcare Corporation
Dickson
10.2019 - 08.2023
- Provided compassionate care to patients, ensuring comfort and dignity.
- Collaborated with nurses to implement care plans and monitor vital signs.
- Documented activities of daily life that were performed with the patient during the entirety of my shift.
- Maintained a clean, safe environment, adhering to infection control protocols.
- Assisted in reducing patient fall incidents through monitoring and support.
- Enhanced patient care by implementing personalized comfort measures and fostering a dignified environment, resulting in improved patient satisfaction scores.
- Assisting patients with activities of daily life including: bathing, changing clothes, serving meals and assist with feeding, personal hygiene, assist with toileting/changing incontinent patients, and safely repositioning and moving patient's.
Patient Service Representative
Ascension Medical Group
Nashville
01.2023 - 03.2023
Education
Certified Clinical Medical Assistant - CCMA
NHA
High school diploma -
Creek Wood High School
Charlotte, TNCNA course -
National Health Corporation
Skills
- Communication
- Soft skills
- Detail oriented
- Adaptability
- Patience
- Listening Skills
- Teamwork
- Multi-tasking
Personal Information
Age: 23
Timeline
Certified Medical Assistant (breast specialty clinic)
Ascension Medical Group
09.2023 - Current
Certified Medical Assistant (float pool)
Ascension Medical Group
03.2023 - 09.2023
Patient Service Representative
Ascension Medical Group
01.2023 - 03.2023
Certified Nursing Assistant
National Healthcare Corporation
10.2019 - 08.2023
Certified Clinical Medical Assistant - CCMA
NHA
High school diploma -
Creek Wood High School
CNA course -
National Health Corporation