Roy Castleberry
Chattanooga,TN
Summary
Dynamic and compassionate Long Term Service and Support Care Coordinator with a proven track record at WellPoint, Anthem Blue Cross. Excelled in multidisciplinary team collaboration and patient education, significantly enhancing care plans and patient outcomes. Skilled in HIPAA compliance and cultural sensitivity, adept at fostering trust and improving patient experiences.
Overview
4
4
years of professional experience
Work History
Long Term Service and Support Care Coordinator
WellPoint, Anthem Blue Cross
06.2021 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
No Degree - Licensed Practical Nurse
Dalton School of Health Occupations
Dalton, GA03-1996
Skills
- Multidisciplinary team collaboration
- HIPAA compliance
- Goal setting
- Needs assessment
- Scheduling
- Organizational standards
- Quality assurance
- Data entry
- Documentation
- Patient education
- Verbal and written communication
- Workflow management
- Process improvements
- Clear communication
- Medical terminology understanding
- Cultural sensitivity
- Active listening
- Policy adherence
- Patient assessment
- At-home care instruction
Timeline
Long Term Service and Support Care Coordinator
WellPoint, Anthem Blue Cross
06.2021 - Current
No Degree - Licensed Practical Nurse
Dalton School of Health Occupations
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