Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Roy Harmon

Roy Harmon

Rocky Top

Summary

Advance career by utilizing various experiences, training, and desire for increased responsibilities.

Diligent [Desired Position] with solid background in supervising construction projects. Managed teams to complete projects on time and within budget, ensuring compliance with safety regulations. Demonstrated leadership in coordinating multiple tasks and resolving on-site issues effectively.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Construction Supervisor

MasTec
12.2024 - Current
  • Supervised field crews to maximize quality and work efficiency.
  • Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
  • Completed projects on time and within budget by effectively managing resources and schedules.
  • Reported quality of performance on site to site construction managers.

Technical Operations Manager

Comcast Cable
01.2014 - 11.2024
  • Responsible for providing leadership, motivation, and direction to improve and continue providing outstanding customer experience
  • Manage a team of five supervisors and fifty-five technicians
  • Consistently ranked in the top three of the managers in the Big South Region for metrics
  • Provides leadership and direction to department ensuring compliance with FCC, state, and federal regulations
  • Administers policies, procedures, and tracking to facilitate continuous improvement
  • Promotes safety awareness and OSHA regulations with employees
  • Anticipates and resolves customer and community concerns quickly through effective leadership to promote Comcast as a good community and corporate citizen
  • Work with supervisory team, CommOps and contractor to ensure sufficient manpower while meeting customer expectations and department metrics
  • Responsible for maintaining department budgets, completing reports on a timely basis, and monitoring and controlling expense
  • Hire, coach, develop, and prepare performance evaluations, provide employee feedback, and ensure quality teamwork
  • Winner of Comcast Pinnacle Award for being number one manager in the region for 2020,2021 and 2022
  • Contributed to business growth by participating in strategy development meetings with senior management.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.

Technical Supervisor

Comcast Cable
04.2010 - 01.2014
  • Supervised team of nine install and service technicians who provided service and installation activity
  • Regional finalist for the Dan Aaron Leadership Award
  • Implements standard safety training and maintains daily safety inspection issues
  • Reviewed and coordinated nightly check-in and rotates On-Call schedules
  • Coordinated all vehicle assignments, maintenance, and inspections
  • Ensured systems and staff can respond to the demands of new technology deployment through demonstrative methods
  • Analyzed operations and performance to assure operational efficiencies through productivity, QC, and customer satisfaction

Installation & Service Technician

Comcast Cable
01.2006 - 04.2010
  • Responsible for installation and repair of cable services in both residential homes and commercial businesses
  • Achieved level of NCT4 and CCT4

Lead Man

Clayton Homes
11.2004 - 01.2006
  • Supervised eight laborers in the wall set department
  • Communicated with management in weekly meetings
  • Responsible for quality control in the department

Project Manager

Worldwide Broadband Services
06.2001 - 11.2004
  • Successfully managed from start to finish multiple projects which involved out of state travel
  • Hiring and establishing teams
  • Managing over one million dollars in equipment and tooling

Lead Man

Clayton Homes
04.1992 - 06.2001
  • Supervised ten laborers in the floor department
  • Supervised twelve laborers in the final finish department
  • Communicated with management in weekly meetings
  • Responsible for quality control in the department

Sergeant E5

United States Army
01.1987 - 04.1994
  • Accumulated 10 years of total service (including military reserve time)
  • Responsible for inpatient and outpatient psychiatric care and treatment
  • Responsible for accountability of patient whereabouts and activities
  • Assign tasks to other technicians and monitor their performance
  • Responsible for security, accountability, and maintenance of the Military Units small arms equaling a net worth of over five hundred thousand dollars
  • Various Assignments
  • Behavioral Science Specialist
  • Shift Leader
  • Unit Armorer

Education

High School Diploma -

Anderson County High School
Clinton, TN
06.1986

Skills

  • Scheduling and planning
  • Materials management
  • Staff leadership and direction
  • Customer relations

Certification

  • Comcast Cable Communications – Online and Classroom Courses – January 2006 – Present
  • Supervisory 101 & 201/managing a team; Team management
  • Communicating with difficult people; Communications skills for leaders
  • Essentials of management: maintaining a productive work force
  • THRIVE for managers
  • United States Army Training Courses – January 1987 – April 1994
  • Behavioral science specialist training; Sexual assault advocate
  • Primary Leadership Development course
  • EMT certification and training
  • Civil Affairs specialist

Affiliations

  • SCTE Smoky Mountain Chapter – Knoxville, TN Board Member President January 2018 December 2016 - Present
  • Boys & Girls Club – North Anderson County Board Member May 2012 - Present

Timeline

Construction Supervisor

MasTec
12.2024 - Current

Technical Operations Manager

Comcast Cable
01.2014 - 11.2024

Technical Supervisor

Comcast Cable
04.2010 - 01.2014

Installation & Service Technician

Comcast Cable
01.2006 - 04.2010

Lead Man

Clayton Homes
11.2004 - 01.2006

Project Manager

Worldwide Broadband Services
06.2001 - 11.2004

Lead Man

Clayton Homes
04.1992 - 06.2001

Sergeant E5

United States Army
01.1987 - 04.1994

High School Diploma -

Anderson County High School

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Roy Harmon