Royalty Levy
Memphis
Summary
Energetic and adaptable professional with 4 years of experience in customer service, including the fast-paced environment of the restaurant industry. Seeking a position where my strong communication, multitasking, and problem-solving skills will be an asset in delivering excellent service and results. Ready to leverage my experience in client interaction, professionalism and time management to excel in a new setting!
Overview
3
3
years of professional experience
Work History
Trainer/ Hooter Girl
Hooters
02.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Handled customer inquiries and complaints, ensuring resolution while maintaining satisfaction, which helped increase customer loyalty.
Shift Leader/waitress
House Of Pies
06.2022 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- • Managed multiple responsibilities, including taking orders, serving food, handling payments, and resolving customer issues, all while maintaining a positive and professional demeanor.
Shift Leader
Walk On's Sports Bistreaux
08.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collected, arranged, and input information into database system.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Aesthetics License - Aesthetics
Empire Beauty School
Memphis, TNSkills
- New hire training
- Planning and coordination
- Customer Service
- Creative problem solving
- Multitasking
- Adaptability
- Time management
- Technology proficient
Timeline
Trainer/ Hooter Girl
Hooters
02.2024 - Current
Shift Leader
Walk On's Sports Bistreaux
08.2023 - 12.2023
Shift Leader/waitress
House Of Pies
06.2022 - 02.2024
Aesthetics License - Aesthetics
Empire Beauty School
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