Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rozalyn Haynes

Memphis

Summary

Dynamic professional with a proven track record at Liveops, enhancing customer satisfaction and retention through exceptional service and complaint resolution. Skilled in customer relationship management and Microsoft Office, adept at fostering positive relationships and efficiently solving problems. Demonstrated ability to maintain composure under pressure, contributing to a collaborative team environment.

Overview

15
15
years of professional experience

Work History

Customer Service Executive

Liveops
08.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Investigated and resolved customer inquiries and complaints quickly.

School Crossing Guard

Shelby County Government
02.2010 - Current
  • Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
  • Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
  • Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
  • Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Withstood adverse environmental conditions.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Promoted positive relationships with students, parents, and the community through friendly interactions while on duty.
  • Escorted pedestrians and young children across streets near school.
  • Attended to needs and safety of pedestrians by stopping traffic at crossing locations.

School Cafeteria Worker

Riverside Elementary School
08.2019 - 05.2022


  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Increased efficiency by streamlining meal preparation processes and organizing workstations for optimal productivity.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Ensured timely meal service by coordinating efforts with fellow cafeteria workers during high-traffic periods.
  • Prepared ingredients and recipe components ahead of time.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Served food according to temperature, safety, and presentation guidelines.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Provided exemplary service to students, staff, and visitors.
  • Received and stored incoming supplies according to procedures.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Education

Science

Westwood High School
Memphis, TN
06.1994

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Client engagement
  • Online chat and email
  • Call center experience
  • Documentation and notes
  • Computer skills
  • Problem-solving abilities
  • Understanding customer needs
  • Microsoft office
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Document and records management
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Following scripts
  • Call center operations

Timeline

Customer Service Executive

Liveops
08.2024 - Current

School Cafeteria Worker

Riverside Elementary School
08.2019 - 05.2022

School Crossing Guard

Shelby County Government
02.2010 - Current

Science

Westwood High School

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Rozalyn Haynes