Rubeena Banu
Senior customer support & sales specialist
Chennai
Summary
Service oriented customer support specialist with 6 years of experience in international and domestic customer support
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Axis Bank
11.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Senior process executive-Voice
Cognizant technology solutions
6 2021 - 4 2022
- Worked for Emblem health, US health insurance company.
- Handled back-to-back calls from doctors in US regarding policy details of their patients
- Provided doctors with accurate benefit information based on patients insurance policy, provided claim information and payment details.
Senior customer support executive
My Dream Store
06.2020 - 05.2021
- Tailored my communication skill to meet customer needs in an efficient and exemplary manner
- Gave detailed, personalized, friendly & polite service to ensure customer retention.
Technical executive
Lifecell international
03.2019 - 06.2020
- Communicated and maintained a professional relationship with doctors regarding report details of clients
- Handled large number of biological samples to detect genetic disorders and generated case reports
- Handled fully automated complex biological machines for characterization of sample.
Customer support specialist-International Voice process
Omics International
04.2018 - 02.2019
- Handled large number of US and UK calls and emails to generate leads for conferences held in different countries
- Managed the International conference on Bacterial, Viral and infectious diseases that was held in Dubai.
Education
Master of Science - Biotechnology
B. S. Abdur Rahman Crescent University
06.2016 - 05.2018
Bachelor of Science - Biotechnology
Womens christian college
06.2013 - 05.2016
Skills
Attention to detailCustomer serviceEffective communicationSelf motivated
Product and service knowledge
Sales Growth
Compliance understanding
Accomplishments
- Secured first rank in Master's degree with a CGPA of 9
- Ran marathons and volunteered for charitable activities as a National cadet corp while in bachelors
- Actively participated and secured first place in a lot of interschool competitions in sports like tennikoit, shuttle, track events and kho kho.
- Program manager of the International conference held in Dubai in 2018, december.
- Recognized and given the Shining star award by axisphones for the best conversion value in sales for May 2023.
Timeline
Assistant Manager
Axis Bank
11.2022 - Current
Senior customer support executive
My Dream Store
06.2020 - 05.2021
Technical executive
Lifecell international
03.2019 - 06.2020
Customer support specialist-International Voice process
Omics International
04.2018 - 02.2019
Master of Science - Biotechnology
B. S. Abdur Rahman Crescent University
06.2016 - 05.2018
Bachelor of Science - Biotechnology
Womens christian college
06.2013 - 05.2016
Senior process executive-Voice
Cognizant technology solutions
6 2021 - 4 2022