Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Rupashree Ramachandran

Lead Client Account Manager
Chennai

Summary

Experienced Lead Client Account Manager with over 10 years in client services and B2B engagement across diverse sectors, including more than 3 years in team leadership. Proven track record in managing high-value portfolios, building long-term client relationships, and leading teams to deliver consistent, client-focused solutions. Skilled in aligning client needs with business goals, enhancing internal processes, and driving account growth through strategic planning and collaboration.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Lead Client Account Manager

Full Creative
12.2018 - Current
  • Promoted to Lead in Dec 2022 after serving as Senior Client Account Manager since Sep 2020
  • Lead engagement strategies for a portfolio of high-value accounts across various industries
  • Act as the primary point of contact between clients and internal teams to ensure aligned, timely, and high-quality delivery
  • Focus on improving client retention and revenue through upselling and cross-functional collaboration
  • Manage and mentor a team of client account managers, supporting performance, training, and client satisfaction
  • Oversee end-to-end project execution, ensuring timelines and client expectations are met while coordinating closely with internal teams and stakeholders
  • Utilize performance data to identify areas for improvement and support informed decision-making
  • Recognized for quickly resolving complex client issues and maintaining high client satisfaction

Senior Client Account Manager

Full Creative
09.2020 - 12.2022
  • Managed onboarding, SLA compliance, and relationship cultivation for key client accounts
  • Facilitated cross-team workflows to ensure seamless service
  • Presented account performance to senior stakeholders, highlighting value and ROI

Associate – Valuation & Advisory

Cushman & Wakefield
08.2018 - 12.2018
  • Supported real estate advisory projects including feasibility studies and financial modeling
  • Conducted site inspections, market research, and demand-supply analysis
  • Interfaced with clients to support execution and delivery of advisory reports

Client Account Manager

Full Creative
04.2017 - 07.2018
  • Acting as a Single Point Of Contact liaising between clients and internal teams to ensure the timely and successful delivery of solutions pertaining to the client's needs.
  • Handled client setup, billing queries, and general support requests
  • Maintained service quality across calls, emails, and chats

Research Associate

RR Donnelley
05.2014 - 09.2016
  • Delivered secondary research to support global investment banking clients
  • Utilized platforms such as S&P Capital IQ, Bloomberg, PI Navigator, S&P Ratings, Moodys and more
  • Delivered data-driven insights to support decision-making on mergers, acquisitions, and financial trends
  • Responded to client queries with speed and precision in high-pressure environments

Education

MBA - Finance & Supply Chain Management

DG Vaishnav School of Management

B.A. - Business Economics

Ethiraj College for Women

Skills

  • Strategic Client Relationship Management
  • Team Leadership and Coaching
  • Account Retention and Growth
  • CRM Tools & Client Communication Platforms
  • Agile & Scrum Practices
  • Client Onboarding and Lifecycle Management
  • Escalation Handling and Service Recovery
  • Reporting, Documentation & Process Improvement

Certification

Customer Success Manager Certification

Awards

  • Rising Star Award – For outstanding performance in client services
  • Recognition of Excellence Award – For excellence in team contribution and delivery

Timeline

Senior Client Account Manager

Full Creative
09.2020 - 12.2022

Lead Client Account Manager

Full Creative
12.2018 - Current

Associate – Valuation & Advisory

Cushman & Wakefield
08.2018 - 12.2018

Client Account Manager

Full Creative
04.2017 - 07.2018

Research Associate

RR Donnelley
05.2014 - 09.2016

B.A. - Business Economics

Ethiraj College for Women

MBA - Finance & Supply Chain Management

DG Vaishnav School of Management

Similar Profiles

CREATE PROFILE
Rupashree RamachandranLead Client Account Manager