Russell Hanks
Collierville
Summary
Team Leader experienced in training and mentoring staff. Improved team performance and enhanced customer experiences through operational optimization and high service standards. Coordinated daily operations while upholding quality and safety standards, contributing to organizational success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cork's Beer Wine and Spirits
Germantown, TN
07.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted customers in product selection, providing recommendations based on preferences and needs.
- Trained new sales associates on product knowledge and sales techniques to improve team performance.
- Managed inventory levels, ensuring optimal stock availability and reducing out-of-stock incidents.
Landscape Crew Leader
Five-O Lawn Services
Memphis, TN
04.2021 - 07.2025
- Implemented best practices for lawn care, enhancing aesthetic appeal and plant health in client properties.
- Supervised daily landscaping operations, ensuring team adherence to safety protocols and quality standards.
- Coordinated project timelines, optimizing resource allocation for efficient workflow completion.
- Trained and mentored new crew members on equipment usage and landscaping techniques.
Valet
Lexus of Memphis
Memphis, TN
11.2022 - 01.2024
- Managed vehicle parking and retrieval efficiently, ensuring timely access for customers.
- Provided exceptional customer service to enhance guest satisfaction and brand loyalty.
- Conducted regular inspections of vehicles to ensure cleanliness and readiness for customers.
- Trained new staff on operational procedures and safety protocols to maintain high service standards.
Education
High School Diploma -
Collierville High School
Collierville, TN05.2022
Bachelor's of History - History
University of Memphis
Memphis, TN08.2026
Skills
- Customer service
- Relationship management
- Problem solving
- Team collaboration
- Time management
- Sales techniques
- Sales strategy
- Sales presentation
- Interpersonal skills
- Employee engagement
Affiliations
Lambda Chi Alpha - Served as High Iota/Risk Manager overseeing member safety, event compliance, and organizational well‑being within a collegiate fraternity. Managed risk‑prevention strategies, enforced policies, and ensured all social and chapter activities followed university and national guidelines. Collaborated with chapter officers to promote responsible decision‑making, conflict resolution, and positive member conduct. Known for strong communication skills, calm leadership, and the ability to maintain a safe, welcoming environment for all members and guests.
Timeline
Sales Associate
Cork's Beer Wine and Spirits
07.2025 - Current
Valet
Lexus of Memphis
11.2022 - 01.2024
Landscape Crew Leader
Five-O Lawn Services
04.2021 - 07.2025
Bachelor's of History - History
University of Memphis
High School Diploma -
Collierville High School