Russunda Williams
Memphis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Clerical Specialist
Shelby County Health Department
01.2022 - Current
- Relieves or facilitate other clerical employees in assigned work areas
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Boosted customer satisfaction by addressing inquiries promptly and providing professional assistance.
- Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Fiduciary Supervisor
Aramark Correctional Services
01.2017 - 11.2020
- Supervised team operations to ensure smooth workflow and adherence to deadlines.
- Coordinated team schedules, optimizing productivity and ensuring adequate coverage.
- Maintained and processed invoices, deposits, and money logs.
- Trained new employees for rapid integration into team, improving overall team performance.
- Increased team accountability by assigning clear roles and responsibilities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Intake Processor
Aramark Correctional Services
10.2011 - 01.2017
- Receiving and releasing funds to inmate or 3rd party releases;
- Putting in data using Core Banking System;
- Maintaining a daily log of each individual that’s being processed in the following areas (intake, release and dress out);
- Customer service to the public requesting inmate’s property and funds;
- Audit property bags (black and yellow bags);
- Maintaining security to ensure that all inmate property, mail and money are secure and prevented from theft;
- Complete knowledge and reasonable computer speed
- Supported team members in their tasks, contributing to overall team success.
- To perform a variety of entry-level clerical duties
Education
Bachelor of Science - Business Administration-Accounting
Lane College
Jackson, TN06-2011
Skills
- Independent work
- Teamwork
- Interpersonal skills
- Communication skills
- Organizational skills
- Problem analysis
- Problem solving
- Good judgment
- Filing systems
- Typing speed
- Positive attitude
- Customer service
- Time management
- Dedicated team player
- Accounting and bookkeeping
- Invoice processing
- Payroll processing
- Statement review
- Proactive and Self-motivated
- Data entry
- Payroll preparation and processing
- Microsoft office
- Time tracking
- Accounting
Timeline
Clerical Specialist
Shelby County Health Department
01.2022 - Current
Fiduciary Supervisor
Aramark Correctional Services
01.2017 - 11.2020
Intake Processor
Aramark Correctional Services
10.2011 - 01.2017
Bachelor of Science - Business Administration-Accounting
Lane College
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