Rutik Bhanu
MEMPHIS
Summary
Proficient in hospitality management with strong cross-cultural communication and leadership skills, delivering exceptional guest experiences and fostering effective team dynamics. Demonstrated ability to enhance customer satisfaction and drive organizational growth through excellent service delivery.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor /J1 INTERNSHIP
ALOFT BY MARRIOT MEMPHIS DOWNTOWN
MEMPHIS
07.2024 - 07.2025
- Directed daily operations of housekeeping team to uphold rigorous cleanliness standards.
- Executed inspections of guest rooms and public areas for compliance verification.
- Assigned cleaning tasks to housekeepers, ensuring optimal coverage of all areas.
- Addressed and resolved guest complaints regarding housekeeping services promptly.
- Managed inventory for cleaning supplies, ensuring timely restocking and budget adherence.
Housekeeping Supervisor, Desk Attendant
The Oberoi
Mumbai
04.2022 - 06.2024
- Monitored housekeeping staff performance to ensure efficiency and quality, providing feedback as needed.
- Participated in training programs and shadowed senior staff to develop leadership and management skills.
- Prepared reports on department performance, incorporating guest feedback and inventory usage.
- Provided constructive feedback on staff performance, recommending improvements for operational efficiency.
- Received and recorded guest requests for additional items, communicating needs to housekeeping team.
- Coordinated with supervisor to ensure timely room cleaning and restocking before guest check-in.
Housekeeping Room Attendant
The Retreat Hotel
Mumbai
07.2021 - 03.2022
- Performed thorough cleaning of guest rooms, ensuring high standards of cleanliness and comfort.
- Maintained inventory of cleaning supplies, notifying management of low stock levels.
- Responded promptly to guest requests for additional amenities or services.
- Conducted quality assurance checks on completed rooms to ensure adherence to hotel standards.
- Handled lost and found items according to hotel policy, ensuring guest satisfaction.
- Managed time effectively to complete tasks within designated timeframes.
Education
Bachelor of Science - Hotel Management
Atharva College
Mumbai12-2020
Skills
- Room inspection and attention to detail
- Multitasking and prioritization
- Guest relations and service
- Telephone etiquette
- Inventory management
- Team leadership
Timeline
Housekeeping Supervisor /J1 INTERNSHIP
ALOFT BY MARRIOT MEMPHIS DOWNTOWN
07.2024 - 07.2025
Housekeeping Supervisor, Desk Attendant
The Oberoi
04.2022 - 06.2024
Housekeeping Room Attendant
The Retreat Hotel
07.2021 - 03.2022
Bachelor of Science - Hotel Management
Atharva College