Wes Brewer
Kingsport
Summary
Versatile and results-driven professional with extensive experience in operations management and auto body repair, notably at Color Tech Paint and Body. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating a strong work ethic and exceptional customer service skills. Proven track record in mentoring staff and improving operational efficiency, leveraging expertise in estimating techniques and damage assessment.
Overview
37
37
years of professional experience
Work History
Owner/Operator
Color Tech Paint and Body
06.2007 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
Lead Paint and Body Technician
Color All
03.2003 - 06.2007
- Collaborated with insurance adjusters to expedite claims processing and ensure accurate estimates for customers.
- Ensured seamless color matching during paint restoration by adhering to manufacturer specifications and utilizing advanced technology tools.
- Improved customer satisfaction by delivering high-quality body repair services in a timely manner.
- Mentored junior technicians to strengthen their technical skills and knowledge of industry best practices.
- Provided exceptional customer service by explaining complex technical concepts simply, enabling clients to understand the scope of necessary repairs fully.
- Estimated vehicle damage to produce accurate repair cost projections using [Software].
Tech Supervisor/QC Technician
Primestar/direct Tv
06.1990 - 02.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Paint Technician
Don Hill Body Shop
03.1988 - 06.1990
- Enhanced customer satisfaction by delivering high-quality finishes through precise attention to detail.
- Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.
- Streamlined painting processes by developing customized spray patterns for various vehicle models.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN07-1985
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Strong work ethic
- Customer service
- Auto body repair
- Estimating techniques
- Damage assessment
Timeline
Owner/Operator
Color Tech Paint and Body
06.2007 - Current
Lead Paint and Body Technician
Color All
03.2003 - 06.2007
Tech Supervisor/QC Technician
Primestar/direct Tv
06.1990 - 02.2003
Paint Technician
Don Hill Body Shop
03.1988 - 06.1990
High School Diploma -
Sullivan South High School
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