Ryan Boling

Managed all Spectrum Fiber/Broadband construction, installation, core and access networks, DIA, FIA, vendors, BOM's, finance, and marketing goals for TN/LA/AL.

Exceptional measuring of KPI's to develop budgeting and successful operational strategies to improve revenues, customer satisfaction, investments, and collaborate within a matrix organizational structure to enhance quality and provide well thought-out, pragmatic solutions for escalations, scheduling, and risks.

Responsible for ensuring project execution and precision through documentation, leading with unwavering confidence, and motivational speaking to inspire others and exceed company standards for all Enterprise customers including all fiber and coax customers including, FTTH/FTTP, Hospitality, Government, Education markets.

Responsible for best in region performance of Commercial and Residential Sales, Technical Support, Installation and Repair of Core and Access Networks, and Customer satisfaction.

Well renowned communication and decisive nature with customers, executive leadership to provide best in region process development, exceeding desired market results, and staffing of elite team members.

Setting high standards by developing and tracking of design, implementation, augmentation of data centers, OSP engineering, and functions for FTTH/FTTP.

• Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
• Enhanced customer satisfaction with thorough inspections and quality repair work.
• Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
• Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
• Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.