Results-driven automotive service professional with over 10 years of experience in service management, customer relationship management, and team leadership. Proven track record of optimizing service lane operations, achieving sales targets, and maintaining high customer satisfaction (CSI) scores. Skilled in problem-solving, process improvement, and fostering collaborative team environments to deliver exceptional service quality and operational efficiency.
Customer relationship management
Automotive service operations
Team leadership and training
Problem-solving and conflict resolution
Warranty administration and claims processing
Automotive diagnostics and repair
Sales growth strategies
Time management and organization