Ryan Fiscus
Jackson,TN
Summary
Accomplished Assistant General Manager with a proven track record at Jackson Rockabillys, enhancing operational efficiency and employee performance. Expert in staff development and operations management, I significantly increased customer satisfaction. Skilled in CRM and teamwork, my strategic planning abilities have fostered a collaborative and high-achieving work environment.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Jackson Rockabillys
04.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
Grocery Store Associate
Kroger
01.2022 - 04.2023
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Collaborated with team members to maintain a well-stocked, clean, and organized store environment for maximum efficiency.
- Maintained safety standards within the store by following food handling guidelines and adhering to sanitation policies.
- Provided exceptional customer service by addressing concerns promptly and professionally, resolving issues effectively.
Assistant General Manager
Mcdonalds
12.2013 - 12.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Education
Bachelor of Arts - Theology
Concordia University
Mequon, WI12-2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relationship management (CRM)
- Sales techniques
- Strategic planning skill
- Vendor relationship management
- Google drive
- Teamwork and collaboration
- Customer service
- Team leadership
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Affiliations
- Concordia Lutheran Church Jackson TN (2022-present)
- Rotary club Vandalia IL (member from 2015-2019)
- Interact Club President Vandalia IL (2013-2015)
- Holy Cross Lutheran Church (Member 1996-2022)
Timeline
Assistant General Manager
Jackson Rockabillys
04.2023 - Current
Grocery Store Associate
Kroger
01.2022 - 04.2023
Assistant General Manager
Mcdonalds
12.2013 - 12.2021
Bachelor of Arts - Theology
Concordia University
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