Ryan Puentes
Fairview
Summary
Dynamic Brand Ambassador with a strong work ethic and exceptional customer service skills. Recognized for enhancing brand recognition and sales at Big Bully Turf. Proven ability to boost sales through effective customer engagement and product demonstrations, while maintaining organization and cleanliness in promotional settings. Adaptable and committed to fostering positive client relationships.
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Big Bully Turf
05.2023 - 04.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Point of contact Mathew Johnson (909)-528-7482
Wear-house Manager
Habib Cash & Carry
05.2021 - 05.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Point of contact Asad Awada (209)-747-2107
Sales Representative
Habib Cash & Carry / The Sticker Cartel
01.2018 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Point of contact Qayas Saleh (209)-879-3452
Education
High School Diploma -
West Ranch High School
Santa Clarita, CA05-2014
Skills
- Customer service
- Effective communicator
- Customer engagement
- POS system operation
- Strong work ethic
- ABC certified
Timeline
Brand Ambassador
Big Bully Turf
05.2023 - 04.2025
Wear-house Manager
Habib Cash & Carry
05.2021 - 05.2023
Sales Representative
Habib Cash & Carry / The Sticker Cartel
01.2018 - 05.2021
High School Diploma -
West Ranch High School
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