Ryan Scott
Nashville
Summary
Dynamic Department Manager at Walmart with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff management and team leadership, I implemented cross-training initiatives that boosted departmental versatility. Recognized for fostering a collaborative environment and achieving performance targets through effective communication and accountability.
Overview
2
2
years of professional experience
Work History
Department Manager
Walmart
08.2023 - Current
Oversaw operations of the Online Pickup and Delivery (OPD) department.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
Antioch High School
Antioch, TN07.2023
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Fast learning
Timeline
Department Manager
Walmart
08.2023 - Current
Antioch High School
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