Ryan White
Chattanooga,TN
Summary
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Wholesale Coordinator
EPB
06.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate order processing for all clients.
- Negotiated contracts with new vendors, expanding the company''s product offerings and strengthening its market position.
- Participated in continuous improvement initiatives to identify opportunities for enhancing wholesale coordination procedures – contributing towards increased operational efficiency.
Quality Assurance Coach
EPB
05.2021 - 06.2023
- Worked closely with development teams to ensure seamless integration between software applications and hardware components.
- Reduced defect rates by collaborating with cross-functional teams to improve manufacturing processes.
- Collaborated with management to develop training programs for staff, resulting in higher overall competence in quality assurance tasks.
Technical Support Representative
EPB
03.2019 - 05.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
EPB
05.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fiber Optic Instillation Technician
Fi-Com Group Inc.
08.2015 - 05.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Process Operator Mixer
McKee Foods Corporation
10.2010 - 08.2015
Education
High School Diploma -
Hamilton Heights Christian Academy
Chattanooga, TN05.2008
Skills
- Excellent customer service skills
- Working in a fast paced, multi tasking environment with the ability to quickly resolve issues
- Training and development of newly hired technicians
- Operation of company vehicle, daily usage of hand tools, power tools, ladders, signal level meters, volt meters, converters, cable locators, leakage detection devices, other testing equipment
- Completion of required paperwork following daily job conclusions
- Completion of job duties without the direct oversight of on-site supervisor
- Maintains a clean and organized company vehicle with daily replenishment of materials
- Installation and trouble shooting of voice, video and data services as well as completion of Smart Network installation and computer troubleshooting
- Excellent verbal and written communication skills
- Typing skills
- Attention to detail
- Problem solving skills
- Multi-tasking and organization skills
- Experience with current EPB programs to include MobLight and toolbox
- Experience with Microsoft office programs to include: Microsoft Word, Microsoft Excel and Microsoft Powerpoint
- Microsoft Office
- Sales Support
- Teamwork and Collaboration
- Forecasting
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Wholesale Coordinator
EPB
06.2023 - Current
Quality Assurance Coach
EPB
05.2021 - 06.2023
Technical Support Representative
EPB
03.2019 - 05.2021
Customer Service Representative
EPB
05.2018 - 09.2018
Fiber Optic Instillation Technician
Fi-Com Group Inc.
08.2015 - 05.2018
Process Operator Mixer
McKee Foods Corporation
10.2010 - 08.2015
High School Diploma -
Hamilton Heights Christian Academy
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