Rylee Mills

Greeted patients and visitors in the ED and main lobby.

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• Maintained professionality and efficiency while working closely with leadership.
• Built customer confidence by actively listening to concerns and giving appropriate feedback.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.

• Led on- and off-site customer support teams across multiple time zones.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Answered customer inquiries via phone, email, and chat.
• Prepared bills, invoices, and bank deposits as needed.

• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Greeted customers promptly and responded to questions.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained work area and kept cash drawer organized.
• Counted and balanced cashier drawers.