Ryleigh Brown
Clinton,TN
Summary
Experienced analyst with a strong background in commission analysis and financial reporting. Implemented streamlined commission structures, resulting in improved accuracy and efficiency. Demonstrated expertise in data analysis and process optimization, contributing to enhanced decision-making capabilities.
Overview
6
6
years of professional experience
Work History
Commissions Analyst
Cellular Sales Of Knoxville
11.2022 - Current
- Enhanced revenue accuracy by conducting thorough commissions audits and resolving discrepancies in a timely manner for 43 markets.
- Managed complex incentive programs with multiple variables while maintaining accurate data records.
- Supported processes and met deadlines to drive timely and accurate payments.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Assisted sales teams in understanding incentive plans, clarifying commission structures and addressing inquiries.
- Ensured compliance with internal policies and external regulations when calculating commissions.
- Supported the sales team during contract negotiations by providing accurate and timely data related to potential commission payouts.
- Researched and resolved commission or bonus payment-related inquiries.
Universal Branch Rep Level 2
Enrichment Federal Credit Union
10.2021 - 11.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Determined customer requirements and expectations to recommend specific products and solutions.
- Maintained compliance with banking regulations through regular training and adherence to guidelines.
- Handled shipping and receiving functions for branch.
- Provided exceptional support to colleagues, assisting with complex transactions or escalated issues when necessary.
- Conducted regular audits of cash and transaction records, ensuring accuracy with branch''s financial reporting system.
- Implemented effective security measures to safeguard sensitive customer information and protect against potential fraud incidents.
- Developed strong client relationships, increasing loyalty and retention rates within branch.
- Functioned well in high-paced and stressful environment.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
IT Intern
Cellular Sales
06.2019 - 05.2020
- Assisted Ops support with email distribution through Active Directory for over 300 employees.
- Managed the Service Now ticket queue for the Infrastructure Admin team
- Assisted Leasing with document transfer for new software AMT
- Created and logged badges for Access Control Management software
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
Sales Associate
T.J. Maxx
09.2018 - 05.2019
- Assessed customer’s needs and aided in information about the product
- Compiled with inventory control procedures
- Cross sold products in other departments
- Ensured high levels of customer satisfaction by delivering excellent sales and service
- Maintained in-stock supply and merchandise products on the sales floor
- Processed point of sale purchases and handled returns of merchandise
- Suggested ways to improve sales through new sales promotions
- Welcomed customers to the store and answer their questions
- Remained knowledgeable of product line features
- Followed and made department sales goals on a monthly, quarterly and annual basis
Education
Associates - Mechatronics
Roane State Community College
Oak Ridge, TN05.2020
Certification - Mechatronics
Roane State Community College
Oak Ridge, TN05.2019
Skills
- Critical thinking skills
- Ability to overcome objections
- Excellent communication skills
- Adaptability
- Clear attention to detail
- Contract review
- Commission calculations
- Problem-solving
- Skilled in Microsoft office
- Worked daily in Omni
- Used Service Now ticketing system
- Daily use of RQ system for commissions
Timeline
Commissions Analyst
Cellular Sales Of Knoxville
11.2022 - Current
Universal Branch Rep Level 2
Enrichment Federal Credit Union
10.2021 - 11.2022
IT Intern
Cellular Sales
06.2019 - 05.2020
Sales Associate
T.J. Maxx
09.2018 - 05.2019
Associates - Mechatronics
Roane State Community College
Certification - Mechatronics
Roane State Community College
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