Rylie Bensley
Clarksville
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Express Employment Professionals
06.2023 - Current
- I recruit and higher all employees
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
CSSRT Crime Suppression
CSSRT Crime Suppression
11.2022 - 06.2024
- Licensed, with armed security training
- Attention to detail, movement and activity of others
- Patrolling properties
- Maintaining the safety of others and well as property
- Video monitoring training
- Access control
- Foot patrol, marked vehicle patrol, and undercover surveillance
- Investigation experience and enforcing and upholding the rules and laws
- Conducting myself ethically and professionally
- My ultimate goal, is to create a safer environment, for myself as well as others
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative (WFH)
MOHELA
02.2023 - 03.2024
- Remote, helping any and all customers with any loans, and balances
- Committed to providing expert guidance to our clients and customers on their journey to financial success
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR - Customer Service Representative
Mcillwain Door Systems
03.2021 - 01.2023
- Oversaw inventory activities, including ordering or requisition and supply stocking or re-stocking
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Title Clerk
Mid South Moto Plex
05.2016 - 07.2019
- Customer service representative
- Helping customers with any and all needs
- Answering inbound and outbound calls, scheduling appointments
- Proficient in in many computer assets
Education
High school or equivalent -
Rossview High School
05.2013
Skills
- Computer management
- Conflict Management
- Client relationship management
- Customer retention strategies
- Conflict resolution
- Data analysis
- Customer service
- Time management
- Self-motivation
- Problem solving
- Account management
- CRM software
- Attention to detail
- Customer relationships
- Employee mentoring
- Staff management
Certification
- First Aid Certification
- Driver's License
- Armed Guard License, 04/01/21, 04/30/23
Additional Information
Salesperson, Customer service, Good communicator, Computer processing, Time management, Details oriented, Independent worker
Timeline
Account Manager
Express Employment Professionals
06.2023 - Current
Customer Service Representative (WFH)
MOHELA
02.2023 - 03.2024
CSSRT Crime Suppression
CSSRT Crime Suppression
11.2022 - 06.2024
CSR - Customer Service Representative
Mcillwain Door Systems
03.2021 - 01.2023
Title Clerk
Mid South Moto Plex
05.2016 - 07.2019
High school or equivalent -
Rossview High School
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